Digital Content Coordinator at Charlottenc

Date Opened: Monday, November 03, 2025 12:00 AM

Close Date: Monday, November 17, 2025 12:00 AM

Department: Aviation Department

Function Public Relations

Salary: $59,134.00 - $73,917.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is part of Charlotte Douglas International Airport's Strategic Communications team and reports to the Digital Content Specialist Senior. The Digital Content Coordinator supports the creation of professional-quality videos and photos that help share the Airport’s story in a compelling way with passengers, stakeholders, and the public.

The Digital Content Coordinator assists with capturing and producing still and video content for use across Airport internal and external communication channels including newsletters, digital screens, the Airport’s website, and YouTube channel. The coordinator helps with planning, writing, scheduling, photographing/filming, editing, and preparing visual materials under the guidance of the Digital Content team. Additionally, all members of the Digital Content team oversee audio/visual equipment and set up for Strategic Communications events including press briefings and announcements.

This position also helps organize and maintain the Airport’s photo and video archives, ensuring assets are properly catalogued for easy access by the team. Successful candidates will demonstrate strong attention to detail, time management skills, and the ability to meet deadlines in a fast-paced environment. Must be able to work flexible schedules.

The Digital Content Coordinator assists with capturing and producing still and video content for use across Airport internal and external communication channels including newsletters, digital screens, the Airport’s website, and YouTube channel. The coordinator helps with planning, writing, scheduling, photographing/filming, editing, and preparing visual materials under the guidance of the Digital Content team. Additionally, all members of the Digital Content team oversee audio/visual equipment and set up for Strategic Communications events including press briefings and announcements.

This position also helps organize and maintain the Airport’s photo and video archives, ensuring assets are properly catalogued for easy access by the team. Successful candidates will demonstrate strong attention to detail, time management skills, and the ability to meet deadlines in a fast-paced environment. Must be able to work flexible schedules.

Essential Duties & Responsibilities:

• Assist with creating, filming, photographing, and editing digital content to support Airport communications

• Operate various media and editing equipment (cameras, microphones, video editing, pre-production, and post-production work)

• Support set-up and breakdown of podium, microphones, and mult-box set up for press events and others as needed, securing podium afterward in terminal storage closet

• Provide photography and video support for Strategic Communications and for other Aviation workgroups and initiatives

• Assist in coordinating visual content projects, ensuring timelines and deliverables are met

• Update visual messaging screen content on public-facing digital screens

• Help maintain Airport photo and video archives including digital galleries and shared storage drives

• Provide event support including setup, photography, and general logistics

• Support collaboration with other team members, partners, contractors, and others

• Perform other duties as assigned

General Information:

• Successful candidate must hold valid driver’s license and ability to qualify for and maintain a city driving permit

• Standard hours apply; however, occasionally non-traditional work hours are necessary to accomplish projects, and subject to emergency calls back to work

• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment

Minimum Qualifications:

High school graduate or equivalent with five (5) years of relevant experience OR 2-year college degree with three (3) year of relevant experience OR Bachelor's level degree with one (1) years of relevant experience OR Master's level degree with no experience

Preferred Qualifications:

Prefer a minimum of 5-years of experience working in content development, public relations, journalism, communications, marketing, or closely related field. Experience in government and/or at an airport. Bachelor’s degree in communications, broadcasting, interactive media, graphic design, marketing, or a related field.

Knowledge, Skills and Abilities:

• Basic knowledge of photography theory and video storytelling fundamentals

• Strong verbal communication and interviewing skills

• Ability to establish and maintain effective working relationships with co-workers, executive staff, tenants, community partners, and the public

• Ability to demonstrate initiative and self-motivation in a rapidly changing work environment

• Good news judgement with ability to develop story ideas in support of department goals, mission, objectives

• Proficient in software editing tools to include Adobe Creative Suite, Final Cut Pro

• Experience in project management, field production, and post production execution

• Eagerness to learn new techniques and tools of photo and video production

• Encouraged pursuit of new and compelling storytelling subject matter

• Proficient with macOS, iOS, and Windows platforms, including Microsoft Office

• Basic understanding of social media protocols to assist Social Media team with video and photography projects

• Ability to participate in several projects simultaneously

Physical and Sensory Requirements:

This position requires extended periods of sitting. Remainder of time could be spent bending, reaching, twisting, standing, walking, and driving. Sensory requirements include touch, hearing, and vision.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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