Director of Resort Operations at Breckenridge Grand Vacations

Description

Director of Resort Operations

Location: Breckenridge, CO

Position Type: Full-time Exempt

Compensation: $138,320 - $172,900 (DOE)

About the Role:

As Breckenridge Grand Vacations’ (BGV) Director of Resort Operations, you will be the strategic leader at the helm of our resort experience, ensuring the operational excellence and impeccable service that define our brand. At BGV, Summit County’s largest private employer, we don't just maintain properties; we cultivate a culture of high performance, trust, and grand experiences for our Owners, Guests, and 650+ employees. In this pivotal role on our Lead Team, you will oversee all facets of our resort portfolio; from mentoring a team of General Managers and driving financial performance to steering multi-million-dollar property enhancements, all from the breathtaking Rockies where mountain living meets purpose-driven work.

We’re looking for an inspirational leader who thrives on developing talent, translating complex data into actionable strategies, and empowering their team to deliver GRAND experiences. At BGV, leadership isn’t just about managing operations; it’s about inspiring your team, fostering loyalty, and contributing to a workplace consistently celebrated as a Top National Employer. If you’re ready to merge your operational expertise with our passion for creating unforgettable moments, join us in shaping the future of Grand Vacations where your work powers not only business success, but a thriving community.

Key Responsibilities:

• Provide executive oversight, mentorship, and development for a team of up to 10 General Managers.
• Foster a high-performance culture by conducting performance evaluations, coaching for improvement, and developing performance goals.
• Oversee the recruitment, hiring, training, retention, and development of all Resort Operations staff.
• Ensure effective leadership and service culture training is available to all resort operations employees and leaders.
• Lead the accurate and timely creation of all Resort Operations and HOA budgets, including reserve studies.
• Analyze financial statements, review budget-to-actual variances, and provide strategic recommendations.
• Oversee all property reserve replacements and capital improvement projects in collaboration with managers and the accounting department.
• Manage vendor relationships to ensure quality service and cost-effectiveness.
• Serve as the ultimate point of escalation for complex owner and guest complaints, ensuring complete resolution and satisfaction.
• Uphold and evolve the company's hospitality standards and service culture across all properties.
• "Close the loop" on all situations, ensuring no issue is left unresolved.
• Serve on the BGV Lead Team, contributing to high-level company strategy and policy.
• Act as the Assistant Incident Commander and serve on the Crisis Management Team.
• Represent BGV on community and industry boards, staying abreast of legislative changes and market trends.
• Lead and present at HOA Board and Annual Meetings as required.
• Collaborate closely with all BGV department heads and the executive team to foster open communication.
• Complete administrative duties, including writing job descriptions, processing invoices, and completing HR paperwork.
• Maintain a high level of confidentiality and professionalism in all interactions.
• Provide coverage for the Vice President of Operations as needed.

Requirements

• Bachelor’s degree in Hospitality, Business, or a related field; OR a minimum of 7 years of progressive hotel or resort management experience; OR an equivalent combination of education and experience.
• Minimum of 7 years of supervisory experience, including managing direct reports and leading multiple departments.
• Proven track record of mentoring, developing, and inspiring large teams (both direct and indirect reports).
• Demonstrated experience in performance management, including coaching, evaluations, and disciplinary actions.
• Strong financial acumen with experience creating, managing, and analyzing multi-departmental and HOA budgets.
• Experience overseeing large-scale projects, such as property reserve replacements and capital improvements.
• High proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to create spreadsheets, write formulas, and analyze data.
• Strong problem-solving and reasoning skills, with the ability to interpret complex information and make data-driven decisions.
• Exceptional verbal and written communication skills, with the ability to effectively present to executive leadership, public groups, and boards of directors.
• Ability to resolve sensitive conflicts with empathy, reason, and a focus on solutions.
• Unwavering commitment to customer service excellence and upholding brand standards.
• Ability to serve in an on-call or crisis management capacity as the Assistant Incident Commander.

Preferred Qualifications:

• 10+ years of experience in resort or time-share operations management.
• Direct experience creating and managing HOA budgets and reserve studies within a vacation ownership, timeshare, or condominium resort environment.
• Prior experience serving on an executive or senior leadership team, contributing to organization-wide strategy and policy.
• Established experience serving on community or industry boards relevant to the hospitality or timeshare sector.
• Certification or advanced training in leadership development programs (e.g., Results Leadership or similar).

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses 
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until November 17, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.