Extended Learning Analyst,  Registrarial Services at University of Saskatchewan

Nature of Work:
Reporting to the Director and Associate Registrar (Academic), this position includes a wide variety of administrative tasks in a fast-paced, high-volume office. Duties will include building continuing education classes, micro-credentials, conferences, and events, and in assisting other university units in building their classes/events in Destiny One. Maintaining accurate registration records, including financial records, is essential; the incumbent will use Destiny One to assist in the maintenance of a large volume of academic and non-academic data as well as facilitating the scheduling of events and classes. The incumbent will work with the Sr Coordinator regarding policies and procedures of the unit and in their interpretation. They will also assist the Sr Coordinator in identifying future needs of the unit, modifying procedures and initiating appropriate courses of action to resolve complex matters, compiling data and preparing reports regarding event demand and usage, and other duties as assigned.

The incumbent is expected to act as a knowledge source to faculty and staff concerning administrative processes related to Extended Learning. Therefore, the ability to understand guidelines, policies and the systems that support Extended Learning is key to this position’s success. The impact of error is high, as it can affect the effective and timely implementation and therefore success of Extended Learning programming. This position works under pressure to meet competing deadlines and performs multiple tasks in a continuously changing environment. The standard for the quality of work and timely completion of tasks is very high. Excellent communication and interpersonal skills are essential, and superb learner-first and client-centered service are key traits required for this role.

Accountabilities:

• Support the efficiency of university operations by responding promptly and thoroughly to requests for information on event registration and continuing education
• Develop solid collaborative relationships with units across campus
• Collaborate with internal service providers and units to oversee registration for university events and continuing education
• Support the efficient allocation of university resources by supporting events according to need procedures and on the basis of evidence
• Support the academic mission of the University by managing non-academic events
• Collaborate with Risk Management to minimize potential risk in relation to specific requests for an event
• Support campus sustainability commitments to provide stewardship of the natural environment in a socially and economically responsible manner by advocating sustainability best practices in decision-making and in daily actions
• Develop expertise in Destiny One to facilitate the support model
• Develop and maintain standard operating procedures for administrative accountabilities of this role, as these will apply to short- and medium-term strategic planning for the unit
• Coordinate creation and distribution of digital badges for completed micro-credentials and continuing education opportunities
• Develop expertise in financial reconciliation processes, to assist the Sr Coordinator in configuring and maintaining financial processes
• Maintain a high-quality learner experience within the Destiny One registration system through accurate and timely digital badge distribution to learners through BCDiploma
• Ensure work is completed within established deadlines and guidelines by creating or revising required resources, acquiring all necessary approvals, effectively setting work priorities, and collaborating with others as needed
• Undertake other activities, as may be delegated, in support of the Extended Learning team’s goals and priorities
• Provide excellent customer service by providing timely and accurate responses to support requests
• Assist with administrative duties for other units within Registrarial Services as assigned

Education:
An undergraduate degree with knowledge of data collection and analyses practices in the social sciences or humanities is preferred.  A Masters degree will be an asset. A combination of education and experience may be considered.

Experience:
Three years’ experience working in a fast-paced environment while applying a client-centered approach is required. Demonstrated experience supporting senior administrators, including strict time management. Knowledge and advanced understanding of events management, continuing education, and maintaining data integrity are essential. Experience working closely with faculty and staff is an asset in a post-secondary or other large organization is an asset. Proficiency in Microsoft Outlook, Teams, SharePoint, Word, Excel, and PowerPoint is essential. Direct experience with Destiny One and TeamDynamix is strongly preferred. Understanding other university learning technologies and systems (e.g. Banner, Canvas, BCDiploma) is beneficial.

Skills:

• Demonstrated ability to support academic partners including faculty and staff to navigate process and systems
• Ability to structure, organize and build initiatives, and effectively plan and manage multiple projects with attention to detail
• Exceptional communication skills, both written and oral, to communicate in an effective way to a variety of audiences
• Demonstrated accuracy and attention to detail with the ability to recognize and implement change in procedures which would result in improving efficiency
• Possess high standard of professional integrity with the ability to maintain confidentiality and handle sensitive matters diplomatically and discreetly
• Demonstrated capacity to manage multiple tasks, tight timelines and competing demands with attention to detail and problem-solving skills
• Demonstrated ability to work independently as well as collaboratively
• Ability to be flexible and adapt to changing priorities and/or contexts while staying a positive and productive member of the team
• Ability to build and maintain collaborative and productive relationships, exercising professionalism, anti-racism, diplomacy, judgment, and tact, and to maintain confidentially
• Model a high standard of performance and outcomes, and challenge self and others to achieve results and innovate for continual improvement
• Proficient with university learning technologies systems and tools (e.g. Destiny One, TeamDynamix, Survey Monkey, BCDiploma) and demonstrated skills using computers and Microsoft Office Suite (e.g. Excel, Word, PowerPoint). Must have the capability to learn university learning technology and learning supportive systems