Information Technology Manager at Lakeshore College

LAKESHORE'S MISSION

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, and vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available 

Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed six Fridays during the summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT:  Days / Evenings / Weekend hours | Flexible based upon the needs of the College

LOCATION:  Lakeshore College – Cleveland, Wisconsin

POSITION SUMMARY: The Information Technology Manager is responsible for administering and managing the daily operations of all computer-related technologies, including network infrastructure and security, systems administration, communications, and desktop services while aligning the services provided by Information Technology with the strategic priorities of the College. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(50%) Operations Management
•    Direct and support the daily operational activities of the Technology Services department.
•    Ensure the delivery of high quality, secure and highly available technology services that support the College’s mission.
•    Lead and promote an innovative, customer service-oriented culture to ensure customer satisfaction.
•    Provide technical design, implementation, and support assistance on all hardware and software operations, including but not limited to; network infrastructure operations, server operating systems, business software applications, cybersecurity, backup and disaster recovery operations.

(40%) Planning and Project Management 
•    Plan and support computer system and laptop deployments, as well as software upgrades.
•    Develop and implement comprehensive technology refresh process and plan.
•    Develop and manage department budgets.
•    Work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions. 
•    Plan system development to meet long-term needs and future operational requirements. Make recommendations on the procurement and implementation of new technologies concerning the replacement of obsolete or inefficient systems.
•    Provide leadership, operations oversight and coordination for the successful implementation of department and College projects.

(10%) Technical Support 
•    Recommend and perform solutions to correct problems in a timely manner. 
•    Test and evaluate proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer system, peripherals and the network.

MANAGER ESSENTIAL RESPONSIBILITIES
•    Responsible for the direction, coordination, supervision, and performance management of team members. 
•    Set clear expectations by establishing roles, responsibilities and setting goals for team members.
•    Monitor and assess performance, holding team members accountable, and providing ongoing feedback.
•    Provide guidance and support through training, mentoring, and open communication. 
•    Carry out managerial responsibilities in accordance with the College’s policies and procedures. 
•    Collaborate with other departments to ensure cohesive college operations.
•    Address and resolve any conflicts or issues that arise in a timely manner. 
•    Foster a positive and productive work environment encouraging teamwork and recognizing achievements.
•    Develop team members by identifying strengths, creating development plans, and offering growth opportunities. 

EDUCATION AND EXPERIENCE:
•    Bachelor’s degree from a regionally accredited college or university in a related discipline required. Master’s degree preferred. 
•    Three to five years of relevant occupational experience required.
•    Two to three years of demonstrated leadership experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:
•    IT certifications (eg., CCNA, CompTIA, CISM, ITIL, etc.) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE
•    Knowledge of Lakeshore’s mission, vision, and strategic direction.
•    Familiarity with different leadership styles and techniques.
•    Familiarity with current cybersecurity best practices and general network and system administration.

SKILLS
•    Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
•    Excellent written and verbal communication skills.
•    Strong organizational and time-management skills.
•    Effective interpersonal skills and customer service skills. 
•    Strong critical thinking, decision-making and problem-solving skills. 
•    Effective leadership and team building skills.

ABILITIES
•    Adapt quickly to new and changing technology.
•    Perform work accurately and thoroughly, with a high level of accountability and attention to detail. 
•    Work independently, as part of a team and/or with minimal supervision.
•    Present self in a professional, ethical and respectful manner at all times. 
•    Use discretion and maintain a high level of confidentiality.
•    Prioritize and manage multiple projects or tasks, maintaining deadlines.
•    Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
•    Lead, inspire and motivate a team to achieve departmental and college goals. 
•    Flexibility to adapt to and manage through changing environments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
•    While performing the duties of this job, the employee is regularly required to sit and talk or hear.
•    The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
•    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
•    The employee must occasionally lift and/or move up to 50 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•    Work environment may require multi-tasking.  
•    The noise level in the work environment is usually moderate. 

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

CONDITION(S) OF EMPLOYMENT:
 

• Employment conditional on completion of a Background Information Disclosure (BID) and Motor Vehicle Record (MVR) with the results acceptable to the college. 
• Valid Wisconsin driver's license is required.