Financial Counselor Lead at Orlando Health

🧾 Position: Financial Counselor Lead

📍 Location: Orlando Health LabWorks (Multiple Central Florida Locations)

🧪 About Orlando Health LabWorks

Orlando Health LabWorks provides a wide range of outpatient diagnostic laboratory services across Central Florida. Our certified phlebotomists are committed to delivering high-quality testing, fast results, and exceptional customer service.

Why Choose Orlando Health LabWorks?

• No facility fee
• Same-day results for most routine tests
• Easy access to results via our Patient Portal

🎯 Position Overview

The Financial Counselor Lead plays a vital role in supporting patients and their families by ensuring the financial aspects of care are clearly communicated and handled with compassion. This position leads efforts to:

• Assist patients with understanding payment processes
• Provide guidance on insurance coverage and billing
• Support front-end financial operations
• Serve as a resource for team members and help resolve escalated concerns

💼 Benefits Starting Day One

✅ Medical, Dental, Vision Insurance
✅ 403(b) Retirement Savings Plan
✅ HSA & FSA Options
✅ Up to 5 Weeks PTO
✅ Paid Parental Leave & Family Care Support
✅ Life Insurance & Extended Leave Plan
✅ Pet & Car Insurance
✅ 100% Paid Tuition + Loan Repayment Assistance

Essential Functions

• Delivers exemplary customer service in alignment with Orlando Health’s standards and departmental goals.
• Maintains a positive, professional demeanor and communicates effectively with patients, families, and team members.
• Identifies and resolves customer service issues, initiating follow-up and implementing service recovery when appropriate.
• Accurately gathers and inputs patient and guarantor demographic and financial information.
• Explains necessary forms and obtains required signatures from patients or guarantors.
• Verifies insurance benefits and obtains authorizations by contacting appropriate payers.
• Uses reporting tools to follow up on pending, denied, or appealed insurance claims.
• Clearly explains insurance benefits and collects co-pays, deductibles, and self-pay portions.

Education & Training:

• High school diploma or equivalent required
• Must complete annual Corporate and Patient Financial Services educational requirements

Licensure/Certification:

• None required

Experience:

• Minimum of two (2) years experience in a financial, business office, or customer service environment
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Typing proficiency required
• At least one (1) year of PC/Windows experience