Flooring Solutions Consultant at Bonitz, Inc.

 Summary:

Bonitz, Inc., an Employee Owned Company, is seeking a full-time, dynamic Flooring Solutions Consultant to join our retail team dba Floors by Sterling Hight. This unique role integrates sales, technical estimating, and project management to serve residential customers. The successful candidate will guide clients through the entire flooring residential flooring process from initial showroom consultations and product recommendations to precise onsite measurements, accurate cost estimates, installer coordination, and project oversight through completion. The ideal candidate excels at building customer relationships, managing multiple projects simultaneously, and delivering exceptional service in a fast-paced, team-oriented environment where we are passionate about what we do and committed to employee growth and development.

Overview:

Founded in 1954, Bonitz, Inc. is an Employee-Owned Company operating as specialty trade commercial contractors servicing the construction industry. Bonitz designs and installs custom flooring, walls, ceilings, and cladding systems. We offer access, terrazzo and other specialty flooring as well as floor care. We are committed to providing best in class project consulting, project management, and craftsmanship while delivering superior service and practical solutions. Bonitz has divisions in SC, NC, GA, TN, VA, LA, and FL.   

Position Essential Duties:

• Manage sales, estimating, and project management for residential flooring projects from initial consultation in the showroom through completion.
• Plan, budget oversee and document all aspects of multiple residential construction projects.
• Responsible for the financial performance of each project.
• Take ownership of projects from first contact through completion, communicating throughout to internal teams and customers.
• Provide detailed and accurate work throughout the process.
• Work in a retail showroom environment as well as in the field on residential job sites.
• Recognize and mitigate all potential safety concerns on active job sites.

Job Responsibilities:

Sales & Customer Engagement

• Consult with clients in showroom and on-site to identify needs, recommend solutions, and educate on flooring products.
• Build and sustain long-term relationships with residential customers through exceptional service and communication.

Estimating & Pre-Construction

• Conduct precise onsite measurements, subfloor conditions and develop accurate cost estimates including materials, labor, and services.
• Gather prices from vendors and work with installers on labor costs.
• Prepare and present estimates to clients in an easy-to-understand manner.
• Qualify opportunities and understand the scope of work.
• Utilize software for job costing, scheduling, and documentation.

Construction

• Coordinate material ordering, delivery, and installer scheduling to ensure timely project completion.
• Conduct site visits to monitor progress, support installers, and resolve project issues.
• Prepare change orders for customer approval and maintain project documentation.
• Assess site conditions and coordinate necessary preparations with installers.

Post-Construction

• Ensure completion of punch list items and follow up with clients post-installation to ensure customer satisfaction.
• Provide closeout documentation (warranties, care instructions, safety data sheets).
• Participate in project debrief meetings to identify continuous improvement opportunities.

Travel

• Travel to various residential project sites required. A monthly car allowance and gas card will be provided as a company benefit.
• Potential overnight stay for company meetings may be required.

Education/Experience and Ideal Candidate Qualifications:

• Experience in retail flooring, estimation, and project management.
• 3+ years of sales experience preferred. Education may be considered as a substitute
• Comfortable and confident in utilizing the technology necessary in this role (Microsoft D365 ERP software, UKG HRIS software, Measure Square, and various other software systems).
• Critical Thinking, Time Management, Organization, Attention to Detail.
• Strong problem solving skills and a motivated self-starter.
• Excellent customer service skills.
• Proficient math and analytical skills.
• Willingness to evolve and continue learning to keep up with technology in the industry.
• Professional appearance and disposition.
• Ability to work with initiative and independence, as well as team environment.
• Ability to take care of customer needs while following company procedures.
• Proficient in Microsoft Office Suite, including Word, Outlook, Excel, Power Point, Office 365 preferred.
• Bilingual in Spanish is a plus.
• Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.

Safety Requirements:

• Ensure that all safety training and certifications are up to date or scheduled.
• Stay compliant with all Bonitz safety polices to ensure a safe and efficient workplace.
• Must be committed to working safely while accomplishing all tasks.
• Up to date knowledge of requirements for necessary equipment and training per job.