Aftermarket Support Engineer at STOBER DRIVES INC

Description

Department: Aftermarket Service
Work Environment: Office-based; technical support, repair shop, and field service with cross-functional collaboration

About STOBER

STOBER is a global leader in precision drive technology, providing innovative gearboxes, motors, and automation solutions that power industries worldwide. At STOBER, we value collaboration, curiosity, and continuous improvement — our people take ownership of challenges, support one another, and innovate with integrity. Joining STOBER means being part of a team that celebrates learning, encourages growth, and fosters an environment where every voice matters.

How You’ll Make a Difference

The Aftermarket Support Engineer is a key technical resource within the Service team, solving complex product challenges and supporting frontline technical staff. This hybrid role includes responsibilities across the office, repair shop, and field service, with travel to customer sites as needed. You’ll collaborate with other Engineers and technical teams, mentor team members, perform hands-on troubleshooting and repair, and translate service and repair insights into actionable improvements that enhance product reliability and customer satisfaction.

If you thrive on technical problem-solving, continuous learning, and making a measurable impact, this role is for you.

Core Competencies

Self-Directed Accountability – Takes ownership of personal and team results, demonstrating responsibility and initiative in driving performance and achieving goals.

Quality & Process Orientation – Maintains a strong quality mindset, adhering to and improving processes through standard practices, ensuring excellence in all outputs.

Empowerment & Decision-Making – Accepts responsibility while being empowered to make informed decisions, fostering a culture of trust and autonomy.

Customer-Centric Collaboration – Prioritizes customer needs in all actions, fostering collaboration and open communication to enhance team effectiveness and deliver outstanding service.

Growth and Learning Mindset – Exhibits curiosity and desire for continuous learning, actively seeking opportunities for personal and professional development while encouraging growth in others.

Transformational Leadership – Embodies strong interpersonal skills and a servant-hearted approach, inspiring and empowering team members to reach their full potential.

Agile Adaptability – Demonstrates agility in responding to change, leveraging flexibility to pivot strategies and actions as needed in a dynamic environment.

Technical & Troubleshooting Skills: Applies systematic problem-solving methods, diagnostic tools, and technical expertise to identify root causes of failures, assess warranty claims, and implement effective, lasting solutions.

Impact Awareness: Analyzes potential pathways, anticipates outcomes, and adapts actions in complex situations, balancing customer impact with business objectives.

Qualifications

Key Responsibilities

• Serve as a primary escalation resource for complex technical and mechanical issues from Technical Specialists and Repair Technicians
• Collect, analyze, and report on operational and repair data to identify trends, recurring issues, and opportunities for product and process improvements
• Collaborate closely with Product Management to relay service and repair insights, supporting continuous product improvement initiatives based on real-world feedback
• Lead root cause analysis and structured problem-solving to identify systemic issues and recommend corrective actions
• Mentor and support the technical development of Service team members through coaching and knowledge sharing
• Develop, update, and maintain advanced technical documentation, training resources, and knowledge base content to support department operations
• Provide technical expertise and support for quotes, orders, and customized repair or retrofit solutions
• Partner with fellow Support Engineers and cross-functional teams — including Product Management, Manufacturing, Sales, and Quality — to resolve multi-faceted issues impacting product performance and customer satisfaction
• Champion continuous improvement efforts to enhance departmental processes, scalability, and the overall customer experience
• Perform other duties as assigned, maintaining flexibility to adapt to evolving business needs

Qualifications

Required

• 4+ years of technical experience in industrial product support, repair, or service roles
• Strong hands-on knowledge of mechanical and electrical systems, such as motors, gearboxes, and drives
• Proven ability to analyze complex technical data and identify actionable trends and solutions
• Advanced troubleshooting and problem-solving skills with a customer-centric mindset
• Effective communication skills with the ability to translate technical information for diverse audiences
• Experience mentoring or coaching technical team members
• Proficient in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM (Microsoft Dynamics) and ERP (SAP) preferred
• Ability to create and maintain detailed technical documentation and training materials
• Demonstrated collaboration skills across departments and functional teams

Preferred

• Associate degree or higher in engineering, industrial maintenance, or a related technical field (relevant work experience considered)
• Experience with CAD or other design tools a plus
• Familiarity with data analytics tools or software
• Prior experience in product improvement or reliability engineering roles

Physical Demands

• Regular communication by talking and hearing
• Sitting for extended periods and frequent computer use
• Visual acuity for screen work
• Work in office, manufacturing, repair shop, and field service environments
• Physical activity associated with inspecting, testing, or handling equipment or components
• Travel to customer sites as part of job responsibilities, shared across the Support Engineer team
• Ability to lift 50lbs.

Join Us

Be part of a team that takes pride in solving problems others can’t. As an Aftermarket Support Engineer, you’ll play a key role in improving how we serve our customers and support the products that keep industries running.