LSA I (Lost and Found Agent) - Denver International Airport at Denver
Denver · Denver, United States Of America · Onsite
- Junior
- Office in Denver
About Our Job
With competitive pay, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $19.59 to $24.00 per hour. We also offer generous benefits for full-time employees which include but is not limited to:
Medical Plans, Dental, Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year) and 12 paid holidays
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides)
Furlough Days
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location and Schedule
In this position you can expect to work on site at Denver International Airport. Free employee parking is provided.
The Lost and Found office is open 7 days a week, Monday – Friday, 8:00am – 7:30pm and Saturday and Sunday, 8:00am – 6:00pm. This position will work, four, 10-hour shifts per week. Shifts may start as early as 7:30am.
The training schedule will be two weeks from 8:00am - 4:30pm and the last two weeks from 11:00am - 7:30pm.
The candidate may be scheduled to work nights, weekends, and holidays.
Schedules are subject to change and may vary depending on need.
What You’ll Do
Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you.
Additionally, as a Lost & Found Agent you can expect to:
Ability to multi-task frequently, managing multiple projects, with constant interruptions
Provide excellent customer service to both internal and external customers
Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
Communicate professionally through phone calls, in person, electronically, and written correspondence
Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
Catalogues items in database and stores items appropriately
Researches ownership of items to return to owners
Verifies ownership of items before release and documents all steps in database system
Processes shipping of items to owners
Ability to drive city vehicles
Requires some airfield driving
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast-paced, high-volume environment and a supportive team. Our ideal candidate will also have the following skills and experience:
Minimum of two years customer service experience in a fast-paced environment
Demonstrated ability to handle multiple tasks with constant interruptions
Demonstrates excellent attention to detail
Experience in cataloging, data entry, or warehousing
Excellent team player
Microsoft Office skills, at least at an intermediate level
Excellent communication skills
Experience providing customer service over the phone
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
Licensure & Certification: Requires a valid Driver's License at the time of application.
Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work/Emergency Duties
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
This position is expected to stay open until 10/31. Please submit your application as soon as possible and no later than 11:59pm on 10/30 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
About Everything Else
Job Profile
CN2289 Landside Service Agent ITo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$19.59 - $29.39Target Pay
$19.59 to $24 per hour; Based on education and experienceAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
Assessment Requirement
Customer Service Agent: ComplianceThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
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