Veteran Monitor-The Dorms at American GI Forum - National Veterans Outreach Program

ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization

SUMMARY

The Veteran Monitor is the first point of contact at the Dormitory, and therefore the face of the American G.I. Forum NVOP. The veteran monitor must present him/herself with the utmost professionalism, displaying respect and courtesy to all who contact the Dormitory front lobby and/or granted access on Dormitory property. This includes fellow staff members, visitors, partners, and veterans participating in the Transitional Housing Program.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not entirely composed of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Treats each veteran respectfully, maintains efficiency, professionalism, and courtesy at all times.
• Responsible for establishing and maintaining a calm, friendly, and cooperative environment within the facility and with participants to promote a healthy environment.
• Responsible for setting up and breaking down breakfast. 
• The veteran monitor will actively ensure the safety and wellbeing of all veterans on Dormitory property and maintain a constant visual awareness of all individuals always entering / departing Dormitory property.  
• The veteran monitor will conduct daily room checks, confirming that the veteran assigned to room being checked is present and not in need of any assistance. Will conduct a walk through the exterior grounds, parking lot, Lulu’s parking lot to confirm Dormitory grounds are secured. The veteran monitor will enforce the Dormitory’s nightly noise free policy. 
• The veteran monitor will be present during breakfast and maintain order and efficiency while breakfast is being served, to include but not limited to confirming that veterans participating in breakfast are receiving the set portion of breakfast items. 
• The veteran monitor will conduct inspections of all bags, backpacks, satchels, grocery bags, suitcases, messenger bags, etc. 
• The veteran monitor will conduct random breathalyzer tests on veterans. 
• The veteran monitor will maintain documentation, logs, and any other forms as per policy and as directed by management.
• The veteran monitor will promptly report any issues or concerns regarding veterans to all appropriate staff including management.

JOB REQUIREMENTS

• The candidate should have at least 4 years of increasingly responsible experience with the provision of services to veterans and/or the homeless.
• Knowledge of veteran’s services and programs is critical. 
• Must have transportation and a valid Texas driver’s license. 
• Must also provide proof of current vehicle liability insurance. 
• Must pass a drug test and background record check. 

SKILLS & COMPETENCIES

• Typing and Microsoft Office proficiency
• Must be able to multitask, carry out responsibilities, and have the ability to solve problems under general supervision
• Must take initiative and be self-motivated to perform well
• Computer literate in using Word, Excel, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by veterans
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to effectively communicate verbally and in writing. 
• Must be able to speak before groups when necessary
• Must be able to make independent decisions in coordination with service objectives.
• Must have excellent interpersonal skills and high emotional intelligence.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. 

BENEFITS

• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Base 25K Life insurance (employer paid) 
  • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
  • Short term & Long-term disability insurance (employee paid)
  • Supplemental insurance
• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period
• 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.