Customer Service New Associate – Bilingual: English/Spanish at Accenture

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. 

Job Description:

The Customer Service New Associate – Bilingual: English/Spanish will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming / outgoing phone, email and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome. The right candidate may be shared among multiple projects, delivering excellent customer service during high peak times that requires a pivotal mindset and enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment.

Agent must be fluent in both English and Spanish.  All training and systems agents interact with are in English, and there is no translation.

Key Responsibilities:

• Adjust to new to varying project assignments as required - may require shift changes

• Answer incoming phone calls, chats, and/or emails

• Conduct outreach phone calls and/or emails

• Provide outstanding customer service

• Recognize and follow call flows with scripts

• Research and review customer inquiries

• Research information using multiple systems

• Manage customer contact while balancing the entry and reviewing all customer documentation

• Successfully achieve individual production metrics and contribute to the success of the broader teams goals

• Maintain compliance and adhere to quality standards aligned to reduce operational risk

• Protect the privacy of clients while using multiple data sources and systems

• Identify and escalate appropriate issues

• Clearly document call information and encounters in call logs

• Recognize and alert management of risk and trends

• Quickly transition from one task to another

• Maintain a professional demeanor

• Other duties as assigned

Job Requirements:

• Selected candidate must reside within 100 miles of posted office location

• Must be flexible to support projects based on volume. Project operation hours vary from Monday – Friday in 8 hour shifts. Projects in varying time zones: 8:00 am-5:00 pm PT, 7:00 am-7:00 pm MT, 7:00 am-8:00 pm CT, 8:00 am-6:00 pm ET

• Internet access sufficient to handle calls received via the internet 

• Quiet and private remote work location

Basic Qualifications:

• Minimum of 2 years’ experience in customer service

• Minimum of 1 years’ experience as a call center agent

• Minimum of 6 months of Accenture Health & Public Services experience

• Proficiency in the Spanish language

Preferred Qualifications:

• Former transaction processing experience

• Prior transaction processing experience

• Proficiency with computers: experience using the internet, Microsoft Office (Excel, Word, Outlook, and Teams)

• Listening, verbal, and written communication experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
The application window for this job will remain open until at least 10/24/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                           $22.30 to $22.30

Cleveland                                           $22.30 to $22.30

Colorado                                            $22.30 to $22.30

District of Columbia                         $22.30 to $22.30

Illinois                                                 $22.30 to $22.30

Maryland                                           $22.30 to $22.30

Massachusetts                                  $22.30 to $22.30

Minnesota                                         $22.30 to $22.30

New York/New Jersey                     $22.30 to $22.30

Washington                                      $22.30 to $22.30

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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