Event Coordinator at Grand Hyatt Atlanta in Buckhead
Grand Hyatt Atlanta in Buckhead · Atlanta, United States Of America · Onsite
- Junior
- Office in Atlanta
Duties include, but are not limited to, taking phone inquiries, data entry into internal system which includes preparing contracts and addendums, site preparation, facilitating communication before, during and post event. In addition, acts as a liaison between the Event Planning Managers and Meeting Planners during the event phase interacting with operational departments to ensure a successful event. Must have the ability to provide solutions, provide authentic hospitality, be able to be mobile from turning meeting rooms and handling boxes up to 25 pounds.
Job Specifications:
- Strong understanding of client programs and events
- Perform Meeting Room Inspections, Cleanliness and Maintenance walkthroughs
- Monitor Planners Personal and Practical Needs, Anticipating their needs and making sure they are satisfied throughout the entire day
- Immediate Response is Key (Respond within 5 minutes, resolve with 15 minutes)
- Provide added delighter services to repeat customers who may have hinted to something previously.
- Provide feedback to other departments involved in planning and organizing the function
- Attend Pre-Convention Meeting
- Tracking boxes and retrieve them when appropriate
- Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)
- Special projects when scheduling allows
- The ability to address and anticipate guests’ needs and resolve potential problems
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- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Candidates should be extremely detail oriented, organized and ability to multi-task
- Must be able to work a flexibility schedule including early morning, weekends and potential holidays
- A fun and energized person and quick to make personalized connection
- Committed to delivering a high level of customer service and to remain clam under pressure
- Must be proficient in general computer knowledge, Microsoft Office, Word, Excel
Ability to stand for long periods of time with continuous walking
- Prefer two years of meeting planning or hotel experience
