Line Service Supervisor/Line Chief at Robinson Aviation
Robinson Aviation · East Haven, United States Of America · Onsite
- Professional
- Office in East Haven
Location: Tweed-New Haven Airport - East Haven, CT
Job Type: Full-Time
Department: Line Service
Job Type: Full-Time
Department: Line Service
Reports To: Line Operations Manager
Pay Range: $24.00 - $27.00 per hour (based on experience and qualifications)
About Robinson Aviation
Robinson Aviation is a premier Fixed Base Operator (FBO) serving general aviation and airline clients with excellence, safety, and professionalism. We're looking for a hands-on, customer-focused Line Service Supervisor/ Line Chief to lead our ground support team and ensure smooth, safe, and efficient operations.
What You'll Do
As a Line Service Supervisor, you'll oversee daily ramp operations and lead a team of Line Service Technicians and Line Leads. You'll ensure aircraft are serviced promptly and safely while delivering top-tier customer service.
Key Responsibilities:
- Supervise and support Line Service Technicians and Leads during assigned shifts
- Perform aircraft marshaling, fueling, towing, de-icing, lavatory service, and more
- Ensure compliance with safety standards (ATA 103, NFPA 407) and company policies
- Monitor aircraft arrivals/departures and coordinate timely ground services
- Maintain fuel inventory and oversee quality control procedures
- Conduct inspections of equipment and facilities
- Communicate with customers and crew to resolve service issues
- Provide performance feedback and enforce company policies
- Collaborate with maintenance to troubleshoot equipment issues
- Maintain accurate documentation and audit fuel paperwork
- Complete other essential duties as assigned by management
Qualifications
We're seeking candidates with strong leadership skills, aviation experience, and a passion for customer service.
Minimum Requirements:
- High school diploma or equivalent
- 3+ years of line service experience, including 2+ years in a lead/supervisory role
- Valid driver's license with a clean driving record
- Must be at least 18 years old
- Ability to lift/move up to 50 lbs. and work in all weather conditions
- Strong communication and organizational skills
- Basic proficiency in Microsoft Office (Word, Excel, Outlook)
- Must pass pre-employment drug screening and background check
- Must obtain a SIDA airport security badge.
Preferred:
- NATA Certification
- Prior experience in fueling, towing, or aviation customer service
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Monthly fuel commission bonuses
- Paid time off and Floating Holidays
- Uniform provided
(*Benefits begin after probationary period)
Robinson Aviation - 50 Thompson Avenue, East Haven, CT
Learn more about us at www.robinsonaviation.com
Must pass a pre-employment drug screen and background check before considered for employment.
