Reception & Security Assistant at Cape Cod Five

SUMMARY:

The Reception & Security Associate plays a critical role in delivering a consistent high-quality experience to all colleagues and guests at Cape Cod 5’s headquarters, while maintaining a secure environment. The primary role of the Reception & Security Associate is to provide coverage for the Welcome Desk and greet all visitors who enter the building with professionalism and courtesy, assisting as needed and following building access policies. The Reception & Security Associatee will provide clerical support for the Corporate Security Department, including confidential administrative and operational tasks and event support as needed.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Provides excellent customer service to all employees and visitors to Cape Cod 5’s headquarters by serving as first point of contact at the Welcome Desk.
2. Follows policies, procedures and protocols that safeguard the Bank’s employees and premises. 
3. Greets all visitors to the facility and maintain visitor registration which visitors are required to sign in to upon entering the building.
4. Issues ID badges and access control fobs. Responsible for ensuring that all employees, suppliers, and visitors on company property have proper company issued identification.
5. Accepts or redirects incoming mail or deliveries as needed  
6. Contacts the appropriate department or employees for visitors and deliveries.
7. Answers and redirects incoming calls as necessary.
8. Assists with any public safety incidents, including medical, fires, evacuations, or other facility related events.
9. Participate in emergency drills and maintain knowledge of evacuation procedures.
10. Maintains department calendars and schedules of appointments and events.
11. Assists with data entry, reports, and file management tasks.
12. Manages and schedules maintenance of company vehicles.
13. Appropriately escalates issues as required.
14. Assists with rotating after hours on-call (24/7) assignment for the Corporate Security Department.
15. Performs minor housekeeping at the reception desk and lobby area, to maintain a tidy appearance.
16. Performs other related duties as required.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

• Minimum of HS diploma or equivalent
• Valid Massachusetts Driver's License required 

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of six-month customer service or administrative support experience in a professional setting.
• Ability to multi-task on competing priorities and tracking assignments, while maintaining attention to detail and meeting established deadlines.
• Ability to respond to emergency situations calmly and effectively, following established priorities. 
• Ability to be flexible and poised in a work environment of changing priorities.
• Must demonstrate initiative, good problem-solving abilities, and excellent communication and organizational skills. Must be able to manage confidential/sensitive information and/or circumstances in an appropriate and professional manner.
• Proficiency in using Microsoft Office software suite, including Word, Excel, PowerPoint, Outlook, Access etc.
• Demonstrated proficiency utilizing technology and interest in continuously expanding this knowledge and adapting to new technological advances.

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Technology savvy
• Customer service

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position:  travel throughout the Bank’s primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities.

*Reasonable accommodation may be available for qualified individuals with disabilities

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal -- work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc).  No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.