PL Claims Examiner at Jewelers Mutual Insurance Company

Summary

Protect what matters most. As a Personal Lines Claims Examiner, you’ll guide customers through jewelry losses with empathy, precision, and expertise. From damage to theft to mysterious disappearance, you’ll investigate claims, assess coverage, and coordinate with jewelers, adjusters, and attorneys to ensure fair, timely resolutions. You’ll balance analytical rigor with compassion while fighting fraud, identifying recovery opportunities, and maintaining full regulatory compliance. In this role, you’ll combine sharp investigative skills with exceptional customer service to deliver a seamless claims experience and uphold our promise of trust and protection.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Provides exceptional service to internal and external customers.
• Investigates and reviews coverage in conjunction with legal precedence.
• Evaluates exposure(s) based upon an office or field investigation. Directs the efforts of external claim professionals such as adjusters, SIU investigators, and attorneys during the investigation.
• Collaborates with jewelers, underwriters, loss prevention and sales staff.
• Aggressively fights fraud and works with our SIU in compliance with local and state regulations.
• Establishes and maintains accurate reserves based upon company guidelines.
• Pays claimant/insured amount due according to settlement agreement and company procedures.
• Maintains excellent written and verbal correspondence with all parties involved on the claim.
• Identifies and assists with recovery activities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• Bachelor’s degree from four-year college or university.
• At least two years of claims adjusting experience preferred.
• Insurance related education including, but not limited to the completion of at least (2) AIC courses or relevant insurance designations such as CPCU or SCLA is desired.
• Proficiency in Microsoft suite applications including Word, Excel, Outlook, and PowerPoint desired.
• Property/casualty insurance background and jewelry industry experience are helpful.

• Maintain all adjuster licensing and continuing education requirements.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].