Student Support Specialist at Jefferson Health

Job Details

The Student Support Services Specialist is responsible for the management of complex and varied student affairs events, student compliance and student orientation. The position requires maintaining and updating academic records of all students and plans and implements the registration process for rotations. He/she works with the Director of Student Affairs to coordinate times and locations for rotations and resolve scheduling conflicts. Other responsibilities include keeping records of all classes and curriculum prerequisites; compiling enrollment statistics and advise students regarding eligibility.

Liaises with staff at affiliated hospitals and other clinical sites to ensure students remain fully compliant with their requirements for clinical experiences as they rotate among sites this includes student evaluation completion.

Coordinate administrative process for recruitment and orientation of students to the organization. Manages student compliance with all Network, Federal and State.

Job Description

Essential Functions

• Maintain and update academic records of all students and plans and implements the registration process for rotations.

• Working with the Director of Student Affairs coordinates times and locations for rotations and resolve scheduling conflicts.

• Record keeping of all classes and curriculum prerequisites; compiling enrollment statistics and advise students regarding eligibility.

• Liaises with staff at affiliated hospitals and other clinical sites to ensure students remain fully compliant with their requirements for clinical experiences as they rotate among sites this includes student evaluation completion.

• Coordinate administrative process for recruitment and orientation of students to the organization.

• Manage student compliance with all Network, Federal and State.

• Responds to student needs in a timely, professional, helpful, and courteous manner, regardless of the student’s attitude. 

• Identifies and understands student support issues, school/university needs and effectively addresses and resolves issues. 

• Collects and inputs data into the appropriate source systems.

• Provides preliminary data analysis and reports as requested.

• Maintains and updates academic records for student learners in the network.

• Coordinates and facilitates the student orientation.

• Prioritizes workload. 

• Complies with network policies including confidentiality policies. 

• Regularly and within 48 hours, reads and responds to e-mail and telephone communications. 

• Stays current on Network updates.

• Performs other duties as assigned or required by supervisor.

Einstein Healthcare Network Code of Conduct

Respect – Value Others

• Shows respect for patients and co-workers opinions.
• Respects the diversity (race, color, religion, sex, sexual orientation, national origin, age or disability) of our employees, patients, visitors or others associated with the network.
• Maintains confidential information and prevent unauthorized disclosure of information.
• Demonstrates professional behavior.
• Ensures all actions or inactions create a safe environment for all employees, patients and visitors.

Responsibility – Watch, Listen, Act

• Demonstrates a commitment to employment by following all time and attendance policies.
• Careful in the performance of job; following all policies and procedures and appropriately challenging when necessary.
• Does not waste resources and actively looks for opportunities to save time and money.
• Goes beyond his or her responsibilities and considers how his or her job performance affects co-workers.
• Works with other team members and departments to solve problems.

Integrity – Do Right

• Consistently follows up on issues and requests in a timely manner.
• Is honest and forthright with co-workers and patients.
• Actively seeks feedback on his or her job performance from internal and external customers.
• Accepts responsibility for his or her part of a problem.

Empathy – Be With Them

• Creates healing environment.
• Introduces self to patients by name and position.
• Maintains appropriate eye contact when speaking with patients and co-workers.
• Uses active listening skills with patients and co-workers.
• Shows compassion for patients and co-workers by taking time to listen and being sensitive to the emotional needs of others.

Affinity – Nurture Each Other

• Greets co-workers and patients by name and with a smile.
• Shows respect to co-workers and patients (e.g., uses please, thank you and other common courtesies).
• Recognizes good work of co-workers (e.g., provides verbal and/or written positive feedback).
• Provides extra help to co-workers when needed, without complaint.
• Does not engage in gossip or talk about others who are not present.

Physical Demand Analysis:

• Physical Requirements: Sitting, standing, walking within department and throughout medical center as needed. Light lifting for files, papers and other routine office materials.
• Visual Requirements: Reviewing printed materials as well as information processed on a computer screen for majority of working day.
• Hearing Requirements: Must be able to conduct telephone and personal conversations.
• Working Conditions: Normal office conditions

Education/Training/Experience:

• Bachelor’s degree preferred in any field plus one-year clerical experience working with post-secondary students; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.
• Requires word processing, spreadsheet and typing skills; must be able to do data entry with a high degree of accuracy; multi-task and work independently to meet goals and deadlines. Experience with a student records system a plus.
• The successful candidate will possess excellent organizational and administrative abilities. He/she must also exhibit excellent communication skills, including when collaborating with multiple departments. He/she should be highly organized and be able to quickly adapt to change.
• Complete familiarity with computers and database management is required.
• He/she will be able to handle confidential information and will exercise good judgement with respect to the generally sensitive nature of material related to students and other matters in the Office of Academic Affairs.

Licenses/Certifications:

• N/A

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

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