Description and Qualifications

The Dining Room Manager is responsible for leading and assisting the overall front-of-house operations team in a fine dining, high-volume restaurant with a full-service, all-day bar to result in exceptional guest experiences. Top of Form

The Dining Room Manager is responsible for positive morale, team growth, development, and ownership of a strong company culture to meet and exceed measurables: Labor, Generational Sustainability, and BEST.

The ideal candidate will have had previous successful experience leading service teams in a fine dining restaurant, including a beverage/sommelier team, and can consistently demonstrate strong emotional maturity, organization, reliability, and commitment to the success of the dining room.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Accountable to the Director of Food and Beverage for all staffing and operational needs

• Operations Management:
  • Oversee all aspects of daily operations including reservations management, seating arrangements, service standards, facility cleanliness/maintenance
  • Manage C/G/S inventories, order supplies
  • Scheduling and management of labor to meet the needs of guest volume and labor budgets
  • Communicate all company-wide internal information to the dining room team
  • Attend weekly F&B leadership, group, and other meetings as requested
• Staffing, Retention and Team Development:
  • Maintain a professional and positive, work environment that fosters teamwork, growth, and development
  • Recruit, interview, hire, and train staff to the BF service standards, foundations, and culture to meet and exceed guest expectations
  • Provide active leadership, mentorship, and performance feedback to team members to ensure consistency and growth through each position
• Guest Experience and Service Excellence:
  • Lead teams during service to maintain BF service standards
  • Address guest feedback and experience concerns in a professional and timely manner
• Financial Management:
  • Manage provided labor, alcohol, and operations budgets
  • Receive and review daily financial reports to ensure the restaurant is meeting its labor and revenue goals.

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Assistant Dining Room Manager(s), Salaried Sommelier, all hourly front-of-house team members

EDUCATION AND / OR EXPERIENCE

• Required: 4 or more years as a lead/head/GM operational manager in a high-volume fine-dining restaurant
• Competent knowledge of wines and spirits including varietals and production methods.
• High proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint, online reservation management systems and point of sales systems
• High School Diploma or equivalent required

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to effectively communicate with guests, team members and managers

MATHEMATICAL SKILLS

• Knowledge and understanding of property management cashiering procedures
• Must be able to understand basic math and comprehend budgeting issues

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to lift up to 50 lbs.
• Must be able to be on feet for long periods of time
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• Dining Room, Main House, and Kitchen areas  
• 4,200 acres of Blackberry Farm property

About Blackberry

Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Farm is an Equal Opportunity Employer.