Administrative Assistant at The Austen Riggs Center Inc

Description

The Administrative Assistant will work as part of Austen Riggs, providing administrative support, coordinating family communications, and helping to facilitate care for patients and their families. This role serves as an integral part of the team, ensuring smooth communication, organization, and follow-through within a mission-driven environment. 

Working closely with their department, this position will play a key role in supporting day-to-day departmental operations, coordinating family meetings, assisting with technology needs, and helping to organize educational events for families. 

This is a great opportunity for someone who values meaningful connection, enjoys variety in their workday, and thrives in a collaborative, compassionate workplace. 

Responsibilities 

• Provide warm, professional verbal and written communication with families, patients, and staff.
• Coordinate and schedule family meetings and department activities with care and attention to detail.
• Provide technological support for virtual meetings and educational events (e.g., Zoom).
• Organize virtual family education events.
• Support department projects, recordkeeping, and other administrative needs.
• Collaborate with team members to maintain a well-organized, supportive work environment.
• Contribute to special projects and initiatives that enhance the family and patient experience. 

This role offers both structure and variety, with the opportunity to make a direct and meaningful impact on the patients and families we serve. 

Benefits 

• Health Insurance: Medical, Dental, and Vision (starting day 1)
• Disability and Life Insurance
• Flexible Spending Account and Health Reimbursement Account
• Retirement Plan: 403(b) with generous employer contribution
• Generous Paid Time Off and 12 Paid Holidays
• Employee Assistance Program
• Free meals during working shifts
• Onsite library 

Requirements

• Education: Associate degree required; Bachelor’s degree preferred.
• Experience: 1–3 years of administrative experience in a professional or healthcare setting.
• Technical Skills: Proficiency with Microsoft Office Suite (Outlook, Word, Excel, SharePoint, PowerPoint) and Zoom; experience with electronic health records a plus.
• Communication: Excellent verbal and written communication skills; compassion and professionalism in all interactions.
• Organization: Strong ability to manage multiple priorities, meet deadlines, and anticipate needs.
• Teamwork: Ability to work both independently and collaboratively with multiple staff members.
• Adaptability: Comfortable supporting various projects and adjusting to changing priorities.
• Work Environment: Ability to remain seated for extended periods while performing administrative tasks; ability to move throughout the Center as needed.