Manager Daylife & Nightlife at GRAND SIERRA RESORT

POSITION SUMMARY

This position is responsible for assisting the General Manager /Director of Entertainment and overseeing the operations of the venue by managing the day-by-day activities and Team Members; ensuring that the venue is functioning at its maximum potential with smooth and efficient guest service, as well as, providing overall venue support pertaining to Daylife │Nightlife hospitality.

ESSENTIAL FUNCTIONS

·         Adhere to all departmental appearance and uniform standards.  Maintain a well-groomed appearance, posture and hygiene. Appearance, makeup, hair technique and style should stay current and in-line with fashion standards and trends.

·         Assist Senior Management to ensure department performance goals are met.

·         Create a work culture that promotes teamwork, performance feedback, recognition, mutual respect, and Team Member growth & satisfaction.

·         Assist in the implementation of all directives, training programs, menus, and work schedules.

·         Show a continuous presence on the floor during operating hours; guide and assist Team Members in all aspects related to operations to ensure solid business practices produce quality results.

·         Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting commitment to service excellence.

·         Constantly monitor business demands throughout operations and assess staffing levels.

·         Generate daily venue reports.

·         Comprehend, analyze, and communicate venue data reports, such as but not limited to, sales reports, product mix reports, payroll reports, ordering reports, revenue, breakeven, etc.

·         Keep an open line of communication with the entire Operations Team, respond to all communications platforms (email, text, radio, etc.) in a timely manner.

·         Assist Senior Management with administrative and HR related duties.

·         Have a working knowledge of the ‘POS’ Point of Sales system functionality, ordering, and check handling policies.

·         Guide Team Members to ensure solid business practice produce quality results.

·         Promote and follow all local and government regulatory agency guidelines, such as OSHA, Clark County Health, SB38, etc.

MINIMUM QUALIFICATIONS

·         Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

·         Working knowledge of the hospitality industry.

·         Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint), UrVenue, and other ticketing systems.

·         Ability to manipulate the inventory and ordering systems.

·         Ability to manipulate the scheduling, payroll, and timekeeping systems.

·         Must be extremely organized self-starter with strong leadership skills and have ability to plan and follow projects through to completion in a timely, efficient and cost-effective manner.  Must have ability to take directions, multi-task, and meet deadlines.

·         Flexibility to perform other job-related tasks as deemed necessary. Must have flexibility to work varying schedules based upon business demands, special events and banquets, including weekends and holidays.

PHYSICAL REQUIREMENTS

·         Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.

·         Requires physical ability to inspect all areas of property and progress of projects and assist with projects on a routine basis.

WORK CONDITIONS

·         Work will include indoor and/or outdoor areas. Must have the ability to withstand high temperatures, heat and sun exposure.

·         Work is typically in an area, which may be unusually hot, cold, noisy, and may contain secondhand smoke.  Work may be performed in small areas with a 3 ft. access.  Tasks are performed from a non-sitting and sitting position.  Team Members will be required to stand, walk, lift, reach, push, pull and grasp.  

·         These tasks include the maintenance and care of assigned area.  

·         Work may entail trained chemical usage.  

·         Constant contact with guests and fellow Team Members is required.

·         Able to wear and use a portable radio and headset.

·         Willing to work in a loud and smoke-filled environment.