HomeBASE Administrative Program Manager

Exempt

ORGANIZATION

Metro Housing|Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years of experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.”

OVERVIEW

The Housing Base Administrative Program Manager is responsible for executing advanced administrative support services to the Homebase Administrative program, the shelter program, and the Department of Executive Office of Housing and Livable Communities. This is a hybrid position where you will work a minimum of two (2) days per week in the office at 1411 Tremont Street Boston, MA.  Hybrid work schedule may change, and you will be notified by your supervisor.

REPORTS TO:

Director of Housing Supports

RESPONSIBILITIES MAY INCLUDE 

• Various program and department reporting monthly and as needed, per the department director.
  • Organize and facilitate special projects assigned by the Director.
  • Input data entry and monitor data entry into CMS, ETE, and ETO, Web data system.
  • Primary point of contact for notifying the Director and resolving all payment and landlord issues for Homebase Admin.
  • Work closely with the Director of Housing Supports and HomeBASE Stabilization managers on updates or changes to programming.
  • Draft and design general correspondence, memos, forms, labels, etc. to track and improve customer service delivery.
  • Assist the Director with Program Audits to meet timely deadlines.
  • Participate in and contribute to monthly team meetings;
  • Provide direct supervision to (2) FTE (Full Time Employee) under HB administration.
  • Monitoring and overseeing the approval process for Homebase Intake Packets from EOHLC, EA shelter providers, and special contracts.
  • Assisting The Director with Homebase Appeals, Grievances, and Terminations from the HB program.
  • Responsible for timely data collection and program reporting to the Director and HLC.
  • Ensuring that all new program staff have access and are trained appropriately on designated. software systems. ETE, SALESFORCE, SHARE POINT, and ETO.
  • Informing HLC, Director, and MIS to remove staff removal of systems after departing from their HB position.
  • Approving, processing, and managing all HB payments to appropriate vendors.
  • Hiring, training, and managing staff necessary to successfully administer all components of HB programs.
  • Other duties as assigned; by the Director.

QUALIFICATIONS:

• Bachelor’s degree with a minimum of 2 years of administrative experience, or 5 years of managerial experience (preferred).
• Ability to work in a high-volume, fast-paced environment.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills, including grammar and professional correspondence.
• Strong customer service skills for both internal and external stakeholders.
• Ability to work both independently and collaboratively.
• Proficiency in Microsoft Office Suite (Word, Excel) and willingness to learn new systems.

PREFERENCE GIVEN TO

• Candidates with multilingual skills (verbal and written). We are seeking candidates who speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Haitian Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.
• Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.

AN EQUAL OPPORTUNITY EMPLOYER