Customer Claims Analyst at Dreyer's Grand Ice Cream

Love ice cream? Join the #1 ice cream company in the U.S.—Dreyer’s Grand Ice Cream (DGIC)—and help shape the future of iconic brands loved worldwide. As part of Froneri, the global ice cream leader, we’re in an exciting chapter of accelerated growth. With nearly a century of success in the U.S., powerhouse brands like Häagen-Dazs®, Drumstick®, Dreyer’sTM/Edy’sTM, OREO®, Outshine®, and Frollies®, and the backing of European-based experts, we have the winning recipe—and we’re ready for more.

Our headquarters are in Walnut Creek, CA, with production facilities in Bakersfield and Tulare, CA; Fort Wayne, IN; and Laurel, MD. We’re transforming how we work—investing in growth, elevating quality, and empowering teams to make fast, bold decisions. At DGIC, you’ll be in the action, own your brands, and see the real-time impact of your ideas—all while enjoying plenty of ice cream along the way.

Why DGIC?

We’re more than ice cream makers—we’re makers of JOY. Our entrepreneurial culture moves fast, values fresh thinking, and rewards results. Here, your role won’t be confined to a lane—you’ll partner across Sales, Operations, Finance, and Supply Chain for a true general management experience.

We don’t just hire for roles—we grow future business leaders. If you’re curious, driven, and ready to lead with both strategy and execution, this is your career accelerator.

Our Values in Action

• Take Ownership – Lead with accountability and focus on what drives growth and impact.
• Do What’s Right – Operate with transparency, integrity, and respect.
• Seek to Improve – Innovate relentlessly, embrace feedback, and learn from wins and losses.
• Better Together – Build success through inclusion, collaboration, and shared goals.

These values are not just ideals—they’re the behaviors we live by every day.

Position Summary

We are seeking a detail-oriented and collaborative Customer Claims Analyst to lead the management of customer deductions and credit processing within JD Edwards (JDE). This critical role serves as the primary liaison between our customers and the Accounts Receivables team, ensuring accurate credit issuance and the resolution of invalid deductions. Reporting directly to the Finance Operations Manager, the ideal candidate will bring strong analytical skills, a deep understanding of ERP systems, and a commitment to operational accuracy and customer satisfaction. This is a remote based role, but there is preference for someone who lives in CA.

Role and Activity

• Manage inputs from email, JD Edwards Accounts Receivable reporting, and OSD application to process valid customer credits in JDE system to offset deductions, both for Trade and non-Trade deductions. Manage communications to Accounts Receivable Department for invalid customer deductions
• Work with internal partners as needed to determine if non-Trade deductions are valid. Communication with customers as needed for additional paperwork to validate
• Process Trade deductions received and validated by Sales in JDE, credits to customers and communicate with AR team to offset deductions in JDE.
• Participate in internal meetings as needed with internal partners to assess customer behaviors related to deductions, and contribute to planning for and communicating opportunities for efficiency.

Experience and Education

• Undergraduate degree strongly preferred
• 2 – 4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)

Skills:

• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Proficiency in JD Edwards preferred
• Ability to work in a fast-paced environment and handle multiple priorities
• Ability to work independently with minimal supervision
• APICS certification (or progress toward certification) beneficial

Behaviors

• Performance – Open to change and will always look for better, simpler and more effective ways of operating.
• Zero compromise on compliance and excellence. – Compliance, Process, Labor resource and Waste.
• Continually striving to increase knowledge of the processes and products - Understand all tasks, processes and activities as an expert in your area.
• Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
• Accuracy - Attention to details.
• Urgency - Always ready to respond.
• Know Your People – Spend time getting to know your team, their skills, interests, knowledge, etc.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $65,000 and $72,000 per year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.