- Professional
- Office in Leicester
Reports to: Scheduling Delivery Lead
Location: Leicester
Working hours: 37.5 hours per week Monday-Friday between 8am and 6pm on a rotation basis
Salary: £26,000 - £28,000
The Project Scheduling Support Analyst provides specialist support across major business
projects, new customer onboarding, and scheduling exception management. The role
ensures large or complex bookings are planned effectively, project requirement are
integrated into operational deliver, and the scheduling teams is supported with analysis,
troubleshooting, and ad hoc cover where required.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Support the planning and coordination of major business projects and new customer onboarding, ensuring operational readiness across scheduling and field teams.
- Provide administrative and planning support for large scale onboarding, including documentation, exception handling, and system updates.
- Support scheduling on an ad-hoc basis as required.
- Assist in managing scheduling exceptions and complex bookings that fall outside standard BAU processes, include high level complaints.
- Monitor plans and bookings for successful outcomes, escalating risks where projector scheduling to minismise rework or customer disruption.
- Maintain accurate records of project and scheduling activity to support compliance and audit requirements.
- Collaborate with internal teams to adapt processes for bespoke customer or project requirements.
- Customer contact as required within the role and business.
- Proactively communicate with engineers and stakeholders to manage changes and updates.
- Maintain accurate records in the relevant systems and ensure data integrity.
- Escalate resourcing issues and propose solutions to maintain service levels.
- Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
- Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,).
- Analyse scheduling exceptions and act swiftly to resolve blockers (e.g. access issues, technical flags, route constraints).
- Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
About Yü
If you have what it takes you could be just what we’re looking for…
The role is ideal for someone who thrives on problem-solving, can analyse scheduling patterns, resolve complex blockers, and proactively collaborate with suppliers, engineers, and stakeholders to remove obstacles to success.
- Strong background in scheduling, operations support, and workforce coordination
- Proficient in workforce management tools (e.g., Salesforce FSL)
- Accurate data entry and system management skills
- Detail-oriented with a focus on process quality
- Confident communicator with planners, engineers, and stakeholders
- Analytical mindset; able to identify inefficiencies and root causes
- Skilled in prioritisation, troubleshooting, and working at pace
- Comfortable using data dashboards to inform decisions
- Excellent planning, organisation, and report writing skills
- Skilled in conflict resolution and negotiation
- Friendly, collaborative team player focused on growth and development
- Delivers excellent service with a positive, approachable attitude
- Builds rapport easily and communicates effectively with customers
- Resilient and confident in turning challenges into positive outcomes
Relevant Qualifications / Experience:
- Excellent communication skills, both written and verbal.
- Scheduling/workforce management experience
- Exceptional organisational skills particularly in time and diary management
Desirable:
- Experience of the Utilities/Energy industry would be beneficial but is not essential.
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
#YUIndeed
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
