
Project Scheduling Support Analyst bei Yü Group
Yü Group · Leicester, Vereinigtes Königreich · Onsite
- Professional
- Optionales Büro in Leicester
What We Need from Yü
- Support the planning and coordination of major business projects and new customer onboarding, ensuring operational readiness across scheduling and field teams.
- Provide administrative and planning support for large scale onboarding, including documentation, exception handling, and system updates.
- Support scheduling on an ad-hoc basis as required.
- Assist in managing scheduling exceptions and complex bookings that fall outside standard BAU processes, include high level complaints.
- Monitor plans and bookings for successful outcomes, escalating risks where projector scheduling to minismise rework or customer disruption.
- Maintain accurate records of project and scheduling activity to support compliance and audit requirements.
- Collaborate with internal teams to adapt processes for bespoke customer or project requirements.
- Customer contact as required within the role and business.
- Proactively communicate with engineers and stakeholders to manage changes and updates.
- Maintain accurate records in the relevant systems and ensure data integrity.
- Escalate resourcing issues and propose solutions to maintain service levels.
- Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
- Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,).
- Analyse scheduling exceptions and act swiftly to resolve blockers (e.g. access issues, technical flags, route constraints).
- Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
About Yü
- Strong background in scheduling, operations support, and workforce coordination
- Proficient in workforce management tools (e.g., Salesforce FSL)
- Accurate data entry and system management skills
- Detail-oriented with a focus on process quality
- Confident communicator with planners, engineers, and stakeholders
- Analytical mindset; able to identify inefficiencies and root causes
- Skilled in prioritisation, troubleshooting, and working at pace
- Comfortable using data dashboards to inform decisions
- Excellent planning, organisation, and report writing skills
- Skilled in conflict resolution and negotiation
- Friendly, collaborative team player focused on growth and development
- Delivers excellent service with a positive, approachable attitude
- Builds rapport easily and communicates effectively with customers
- Resilient and confident in turning challenges into positive outcomes
- Excellent communication skills, both written and verbal.
- Scheduling/workforce management experience
- Exceptional organisational skills particularly in time and diary management
- Experience of the Utilities/Energy industry would be beneficial but is not essential.
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more