Financial Counselor / PA Customer Service at Hartford HealthCare Corp.

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3EWork where %3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3Eevery moment%3C/strong%3E%3C/b%3E matters.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3EEvery day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3EThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3EWith the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3EPosition Summary:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3EHHC completes a systematic review of scheduled appointments for required elements that must be secured to achieve financial reimbursement. %26nbsp;We also create an opportunity to strengthen the financial relationship with our consumers by providing pricing transparency and assisting them prior to service with understanding, navigating and fulfilling their consumer responsibilities. This position encourages and represents HHC’s mission in working towards responding to the needs of our communities and our patients.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3EThe Financial Counselor role is to review accounts via work queues; verify payer information, review payer filing order, initiate and document payer authorization information, complete notification of admission and discharge within established payer requirements, provide cost of care estimates and collection of patient cost share with a focus on claim denial prevention by collaborating with clinical teams, business partners and insurance payers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3EHybrid-Telecommuting Position%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3EPosition Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E1. %26nbsp; Validate accuracy of payer information; document payer source data%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E2. %26nbsp; Compile financial data required to verify accuracy of client’s fee source/method of payment to assure timely reimbursement%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E3. %26nbsp; Prepare a price estimate and communicate the uninsured or out-of-pocket expenses including co-pays, deductibles, and co-insurance to consumers%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E4. %26nbsp; Initiate process of insurance verification for all payers%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E5. %26nbsp; Contact insurance companies to investigate coverage and obtain pre-authorization/authorization for emergent admissions and other scheduled services within scope%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E6. %26nbsp; Document detailed pertinent information related to authorization activity while meeting established requirements in an effort to facilitate payer follow up and support denial dispute%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E7. %26nbsp; True to HHC Mission and Values, demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partners%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E8. %26nbsp; Collaborate and communicate with transitional care staff, clinical colleagues, medical offices and business partners%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E9. %26nbsp; Adherence to the practice of confidentiality, HIPAA and other state/federal regulations. Ensure compliance with regulatory and agency policies and procedures%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E10. %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;Demonstrate H3W Leadership behaviors and supports culture and team building initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3ESkills/Desired Attributes:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Positive outlook%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Excellent oral and written communication skills; self-directed, with a spirit of team support and success%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Flexible%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Detail oriented%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Computer literacy including Microsoft Office and Excel%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Experience and interest in problem resolution and process improvement; Creative thinker; Analytical skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; EPIC experience a plus%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Basic medical terminology%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Ability to perform in a production environment with a high-quality output of work%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E· %26nbsp; %26nbsp; %26nbsp; %26nbsp; Able to sit for 90% of the day%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E

Qualifications:

·         Education: High School Diploma or GED is required, Associates Degree preferred

Experience: Minimum of one (2) year recent homecare, healthcare and/or call center experience preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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