Assistant Director of Public Housing at Opportunity Home San Antonio, TX

About the Department

The Assistant Director is a senior management position responsible for performing advanced leadership and management work of considerable difficulty. The Assistant Director is responsible for planning, organizing, and directing public housing management programs that include property management, maintenance, asset management, and Capital Fund management. Monitors and meets goals regarding resident satisfaction, occupancy, vacancy turnover, rent collection, maintenance, staffing, and regulatory requirements. The Assistant Director is responsible for budget overview and maintenance and oversees the functions of multiple-family and/or senior citizen housing developments in numerous complexes and/or administrative functions in support of operations. The Assistant Director models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values.  Maintains and develops third-party relationships with stakeholders, neighborhood associations, and other related entities and assists in the development of strategic planning.

Position Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Ensures that staff meets monthly, quarterly, and annual goals supporting the agency’s vision and mission. The goals include maintaining a high customer satisfaction rating, a high occupancy rate, a high rent collection rate, a quick turnaround of vacancies, timely completion of maintenance work orders, completing all re-certifications of resident eligibility in a timely and audit-proof manner, and ensuring that properties achieve a high-performer status according to the U.S. Department of Housing and Urban Development’s (HUD) benchmarks. 

• Monitors the management, maintenance, and rehabilitation of housing developments, commissioning and/or reviewing various reports and statistics produced by staff and by frequently visiting the properties. 

• Establishes clear goals and work plans for subordinates, monitors performance, and completes subsequent assessments and work plans on time. 

• Addresses emerging issues in a timely manner, consistent with expectations. 

• Provides coaching and guidance to onsite staff members through discussions about performance or other job related problems. 

• Creates and assists other agency departments and external partners in developing various programs to improve the quality of life among residential communities, including initiatives to build resident leadership and supportive social services.

• Meets with or responds by telephone, email, writing, or in-person to inquiries, suggestions, complaints, and/or other matters from residents, staff, various Federal and other governmental agency officials, and community and/or civic groups to communicate Opportunity Home’s goals, activities, programs and position concerning low-income housing; and regarding Federal, State and local regulations, policies, laws and procedures on housing and related matters. 

• Meets with residents to explain and discuss new policies, procedures, requirements, modernization, maintenance problems, and other matters that affect residents. 

• Formulates monthly, quarterly, annual, and other narrative and statistical reports relating to housing management.

• Oversees training for Public Housing Program staff on existing, revised, and new policies and procedures to ensure understanding, compliance, and effective implementation. 

• Collaborates with Operation Support staff to update, compose, or amend manuals, handbooks, and Standard Operating Procedures to ensure the accuracy and relevance of information. Enforces department policies and procedures. Monitors, reviews, and updates input of housing management and data into the informational processing system.

• Monitors changes or trends in Federal, State, and local laws and regulations affecting conventional housing programs by reading legislative reports, periodicals, and related materials.

• Reviews plans for new housing developments and modernization and rehabilitation work and monitors the progress of work.

• Trains, mentors staff, and organizes third-party training to improve work quality and staff performance.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors: 

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Minimum Qualifications

Education

Required

• Bachelor's Degree from an accredited college or university in Business, Property Management, Management, Finance, Public Administration, or a related field.

• An additional eight (8) years of related experience may be considered in lieu of the degree requirement.

Experience

Required

• Ten (10) years of experience in Public Housing management and/or other affordable multifamily management.

• Four (4) years of supervisory experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Housing Choice Voucher Manager Certification or equivalent. 

• Housing Choice Voucher Finance Management Certification or equivalent.

• Housing Choice Voucher Executive Management Certification.

• Public Housing Manager Certification.

• Public Housing Executive Management Certification.

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• One or more property management certifications, such as Certified Apartment Manager (CAM), Certified Apartment Portfolio Supervisor (CAPS), Accredited Residential Manager (ARM), or Certified Apartment Manager (CPM). 

• The following certifications must be completed within 18 months of employment and no more than three attempts to pass certification:

  • Housing Choice Voucher Manager Certification

  • Housing Choice Voucher Executive Management Certification

  • Housing Choice Voucher Finance Management Certification 

  • Public Housing Manager (PHM) Certification

  • Public Housing Executive Management Manager (PHM) Certification

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Understands the agency's Mission, Vision, and Values and directs work within these guiding principles and operational framework.

• Must be an effective and open communicator with strong decision-making skills. 

• Must possess advanced knowledge of operational characteristics and service delivery programs. 

• Must possess advanced leadership and management skills. 

• Ability to build effective relationships. 

• Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned