Non Fault Updates Team Leader at 4th Dimension Innovation Ltd

Non-Fault Updates Team Leader

Location: Hybrid (Egham, Surrey)

Salary: £30,000 – £34,000

Hours: Monday to Friday, 8:00 AM – 5:30 PM

Are you ready to lead with purpose and precision? Join 4th Dimension as our Non-Fault Updates Team Leader and take charge of a dynamic, dispersed team managing non-fault claims with excellence. We are seeking an experienced and driven Non-Fault Updates Team Leader to oversee the day-to-day operations of our Non-Fault Claims (Updates) Team. This is a pivotal role responsible for ensuring the efficient and compliant management of non-fault claims post-capture, in line with our service level agreements and business objectives.

You will lead a dispersed team of claims handlers, ensuring performance targets are met, workflows are optimized, and technical knowledge is shared across the department. This is an exciting opportunity for a proactive leader who thrives in a fast-paced, regulated environment and is passionate about developing people and processes.

Key Responsibilities

• Lead, coach, and develop a team of Non-Fault Claims Handlers to deliver high-quality claims management in line with company standards and client SLAs
• Oversee the allocation and monitoring of new and existing claims, ensuring even distribution and adherence to internal processes
• Ensure accurate and timely data capture within the Proclaim system and compliance with all regulatory requirements (FCA, DPA, TCF, etc.)
• Monitor team performance through KPIs and MI reporting, identifying trends and implementing improvements where necessary
• Manage recruitment, onboarding, and training of new team members, including the creation of structured coaching and development plans
• Conduct regular team meetings, one-to-ones, and performance reviews, fostering a culture of accountability, collaboration, and continuous improvement
• Act as a point of escalation for complex claims, complaints, or HR-related matters, ensuring swift and appropriate resolution
• Keep the team informed of changes in workflow, legislation, and case law, promoting knowledge sharing and technical excellence
• Coordinate weekend and overtime rota's, ensuring adequate resource planning and service continuity
• Represent the department in cross-functional meetings and contribute to wider business initiatives

What We’re Looking For

• Proven experience in a team leadership or supervisory role within a claims or insurance environment
• Strong understanding of non-fault claims processes, including familiarity with ABI GTA and insurer/broker SLAs
• Excellent communication, coaching, and interpersonal skills
• Strong analytical and organisational abilities, with a keen eye for detail
• A proactive, solutions-focused mindset with a passion for delivering results
• Ability to manage multiple priorities and lead a team in a hybrid working environment
• Competence in using case management systems (e.g., Proclaim) and Microsoft Office tools

Why Join 4th Dimension?

• Be part of a forward-thinking, values-driven organisation
• Work in a supportive and collaborative environment where your ideas and leadership make a real impact
• Hybrid working model offering flexibility and work-life balance
• Opportunities for professional development and career progression
• Competitive salary and benefits package

Why Join Us?

At 4th Dimension, we don’t just process claims—we build careers. You’ll be part of a culture that values leadership, collaboration, and personal growth. If you’re ready to inspire, motivate, and lead by example, we want to hear from you.