Homeoffice Clinical Manager - Seating and Positioning at None
None · Stevens Point, United States Of America · Remote
- Professional
Job Summary
The Clinical Manager is responsible for developing and implementing clinical training curricula detailing the application and fitting of the designated Etac product area to achieve positive functional outcomes. This position trains providers, therapists, and sales associates in the form, fit, and function of Etac products and their clinical applications. This is a traveling position providing product presentations, clinical in-services, and product/client fittings with providers and/or clinicians and provides one-on-one training with sales associates with the goal of supporting efforts to increase sales of all designated Etac products. The role also supports and leads larger in-person clinical product education and training engagements with key customers.
Product Areas:
- Seating & Positioning: all Etac North America Mobility custom and “packaged” seating products, including Axiom, Axiom Kids, Axiom Custom Back, Axiom Custom Seating, Star Cushions, secondary positioning supports, and other products and accessories as they may be designated in the future.
- Mobility: all Etac North America Mobility manual wheelchairs and related accessories or components, including power assist. This includes manual wheelchair in the folding, rigid, tilt-in-space, pediatric and adolescent categories, as well as, any products and accessories as they may be designated in the future.
- Pediatrics: all Etac North America Mobility products intended for use by the pediatric population. This includes all products, accessories, or components from R82, Convaid, Ki Mobility, including power assist. This will also include any products and accessories as they may be designated in the future.
Essential FunctionsJob Responsibilities
- Assist in the development of clinical training curricula relating to relevant Etac products.
- Create and deploy training materials that will be used by sales associates, export partners, and other clinical education team members.
- Establish and maintain a travel schedule with Etac sales associates centered around in-field customer and clinician engagements.
- Attend trade shows, customer events, and sales meetings as necessary.
- Contribute to the development of the company’s strategic plan to drive future growth and profitability for relevant Etac products.
- Present professional continuing education content (CEUs) as needed, either through coordination with sales associates and managers, or at key business partner education events.
- Manage sales expenses within the guidelines of the Company expense policy.
- Work closely with the sales team, specifically Territory Sales Managers, to align training initiatives with sales strategies and customer needs.
- Collaborate with cross-functional teams to align and deliver product education and training programs.
- Uphold Company values and ethical business conduct, as well as, maintain confidentiality of sensitive information.
- Utilize sales and order analysis tools, including Qlik, to strategically plan and prioritize travel to optimize effectiveness.
- Utilize sales and order analysis tools, including Qlik, post-travel to analyze effectiveness of travel and/or training curricula.
- Be a key contributor to product development requirements around competitive opportunity, clinical requirements and efficacy that deliver strong new product enhancements that meet market needs.
- Ensure and follow safety, quality, and other company requirements and standards.
- Keep the work area clean and orderly.
- Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
- Report to work as scheduled, on time, and able to work entire work schedule.
- Perform additional duties as assigned.
- Assist in the development of clinical training curricula relating to relevant Etac products.
- Create and deploy training materials that will be used by sales associates, export partners, and other clinical education team members.
- Establish and maintain a travel schedule with Etac sales associates centered around in-field customer and clinician engagements.
- Attend trade shows, customer events, and sales meetings as necessary.
- Contribute to the development of the company’s strategic plan to drive future growth and profitability for relevant Etac products.
- Present professional continuing education content (CEUs) as needed, either through coordination with sales associates and managers, or at key business partner education events.
- Manage sales expenses within the guidelines of the Company expense policy.
- Work closely with the sales team, specifically Territory Sales Managers, to align training initiatives with sales strategies and customer needs.
- Collaborate with cross-functional teams to align and deliver product education and training programs.
- Uphold Company values and ethical business conduct, as well as, maintain confidentiality of sensitive information.
- Utilize sales and order analysis tools, including Qlik, to strategically plan and prioritize travel to optimize effectiveness.
- Utilize sales and order analysis tools, including Qlik, post-travel to analyze effectiveness of travel and/or training curricula.
- Be a key contributor to product development requirements around competitive opportunity, clinical requirements and efficacy that deliver strong new product enhancements that meet market needs.
- Ensure and follow safety, quality, and other company requirements and standards.
- Keep the work area clean and orderly.
- Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
- Report to work as scheduled, on time, and able to work entire work schedule.
- Perform additional duties as assigned.
Knowledge, Skills, and Ability
- Excellent presentation skills and confidence in front of small and large groups.
- Strong organizational skills.
- Strong Microsoft PowerPoint skills.
- Knowledge and proficiency with Microsoft Office Suite products, including Excel and Outlook, and other enterprise software.
- In depth knowledge of clinical issues relating to disabled populations.
- Knowledge of manual mobility and seating products than span adult and pediatric solutions within the complex rehabilitation industry.
- Ability to establish and maintain professional communications both inside and outside the company.
- Funding knowledge within complex rehab technology.
- Ability to network with providers, ATP’s, clinicians, and caregivers.
- A high level of interactive communication is required to service our customers and clinicians; must be able to respond quickly and effectively to satisfy customer and clinician inquiries.
- Possess a strong business acumen with an understanding of market potential and contract development.
- Analytical skills in order to solve complex problems and make informed decisions.
- Possess excellent written and oral communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Proactive and self-motivated with the ability to work independently and in a team environment.
- Ability to lift and handle wheelchairs.
- Ability to observe and identify details.
- Ability to work extended hours as scheduled, including weekends.
Physical Demands
- Frequent sitting, wrist manipulation, walking, and standing.
- Frequent bending, pushing, pulling, and twisting.
- Occasional to frequent driving in a vehicle.
- Frequent light/medium work with lifting up to 30 pounds.
- Occasional medium work with lifting up to 50 pounds.
- Must be able to lift, handle, load, and unload all products.
- Manual dexterity to type and operate office equipment frequently.
- Must be able to complete all physical requirements to perform essential functions.
QualificationsEducation/Experience
- Degree in a clinical discipline (Occupational or Physical Therapy, Kinesiology) or a related field or 3-5 years of experience in the complex rehab industry.
- ATP certification is beneficial.
- Must possess and maintain a valid driver’s license.
- Intermediate level experience with computer applications.
Working Environment- Remote position with an expectation of up to 75% travel focusing on specific key referral sources, their clinicians, providers, and ATP’s.
- Degree in a clinical discipline (Occupational or Physical Therapy, Kinesiology) or a related field or 3-5 years of experience in the complex rehab industry.
- ATP certification is beneficial.
- Must possess and maintain a valid driver’s license.
- Intermediate level experience with computer applications.
- Remote position with an expectation of up to 75% travel focusing on specific key referral sources, their clinicians, providers, and ATP’s.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.
