Protective Services Assistant Manager at Worcester Art Museum

Description

The Worcester Art Museum is seeking a detail-oriented individual with strong interpersonal skills to join our team as Protective Services Assistant Manager. This role supports daily museum operations and reports directly to the Protective Services Manager. The position combines administrative work with hands-on supervision. 

You’ll manage gallery assignments, secure coverage for call-outs, conduct team briefings, and oversee opening and closing procedures within the museum. Strong organizational skills and proficiency with Microsoft 365 are essential. 

The Assistant Manager serves as the first point of contact for staff, providing guidance and support while escalating serious concerns when needed. The role requires calm, professional responses to emergencies, including urgent security situations. You’ll also represent the department in museum-wide meetings and supervise events as assigned.

Ideal candidates have prior supervisory experience and are comfortable engaging with the public, should be adaptable, skilled in de-escalation, and able to manage both detailed tasks and broader team coordination. A commitment to inclusivity and working with a diverse team is essential.

If you’re ready to grow your leadership skills and thrive in a dynamic museum environment, we encourage you to apply.

Position Title: Protective Services Assistant Manager

Employment Type: Full-time and Non-Exempt

Department: Protective Services

Division: Operations

Reports to: Protective Services Manager

Supervisory Responsibilities: Yes

Salary Range: $22 - $25 hourly

Requirements

Key Requirements:

· Must be 21 years or older.

· Prior experience engaging with the public in a professional setting. 

· Proficiency in Microsoft Outlook and willingness to learn new systems. 

· Demonstrated ability to remain calm and professional in high-pressure situations.

About WAM

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.

Diversity, Equity, Accessibility, and Inclusion at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.

The Museum is an equal opportunity employer committed to diversity.