Parent Customer Service Representative at Kids & Company
Kids & Company · Richmond Hill, Canada · Onsite
- Junior
- Office in Richmond Hill
Are you passionate about helping families and delivering exceptional service?
Kids & Company, an award-winning child care provider, is looking for a Customer Service Representative to support parents and families in a fast-paced, family-focused environment.
We’re looking for a professional, organized, and friendly individual to join our Richmond Hill team!
About Us:
Kids & Company operates over 160 child care centres across Canada and the U.S., and we’re still growing! Our values – the Kidco Way – guide everything we do:
Kind | Innovative | Diverse | Courageous | Optimistic
We celebrate our team members through our Kidco Kudos recognition program and provide an inclusive and supportive workplace where you can thrive and grow your career.
What You’ll Be Doing:
Contacting new families for quality assurance and feedback
Following up on centre tours and sending registration information
Responding to parent questions and concerns via phone and email
Compiling weekly reports from multiple centres
Managing registration emails and new centre enrollments
Representing Kids & Company at baby shows and events
Coordinating giveaways and following up with contest winners
What We’re Looking For:
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
Detail-oriented with excellent organizational skills
Friendly and professional customer service approach
Proficient in Microsoft Office and general computer skills
Experience in Early Childhood Education is an asset
Team player who can support senior managers with various projects
Why You’ll Love Working Here:
Full Benefits Package:
Dental, vision, prescriptions, mental health support, and more
Paramedical services (chiropractor, massage, physio, etc.)
Long-Term Disability and Life Insurance
Child Care Discount for your family
Relocation Opportunities across Canada & the U.S.
Education Reimbursement to support your development
Career Growth in a positive, team-oriented environment
Monthly Health Challenges with fun prizes
Staff Appreciation Snacks & Corporate Discounts
Additional Information:
Job Type: Full-time
Schedule: Monday to Friday
Location: On-site – Richmond Hill, ON
Start Date: As soon as possible
Compensation: Based on experience
We’re an Equal Opportunity Employer
Kids & Company is committed to providing an inclusive and accessible hiring process. If you require accommodation during the recruitment process, please contact us at [email protected].
Apply now to join a supportive team and help families thrive every day!
We look forward to hearing from you.
