Parent Customer Service Representative bei Kids & Company

Are you passionate about helping families and delivering exceptional service?
Kids & Company, an award-winning child care provider, is looking for a Customer Service Representative to support parents and families in a fast-paced, family-focused environment.

We’re looking for a professional, organized, and friendly individual to join our Richmond Hill team!

About Us:

Kids & Company operates over 160 child care centres across Canada and the U.S., and we’re still growing! Our values – the Kidco Way – guide everything we do:

Kind | Innovative | Diverse | Courageous | Optimistic

We celebrate our team members through our Kidco Kudos recognition program and provide an inclusive and supportive workplace where you can thrive and grow your career.

What You’ll Be Doing:

• Contacting new families for quality assurance and feedback

• Following up on centre tours and sending registration information

• Responding to parent questions and concerns via phone and email

• Compiling weekly reports from multiple centres

• Managing registration emails and new centre enrollments

• Representing Kids & Company at baby shows and events

• Coordinating giveaways and following up with contest winners

What We’re Looking For:

• Strong written and verbal communication skills

• Ability to manage multiple tasks and meet deadlines

• Detail-oriented with excellent organizational skills

• Friendly and professional customer service approach

• Proficient in Microsoft Office and general computer skills

• Experience in Early Childhood Education is an asset

• Team player who can support senior managers with various projects

Why You’ll Love Working Here:

• Full Benefits Package:

  • Dental, vision, prescriptions, mental health support, and more

  • Paramedical services (chiropractor, massage, physio, etc.)

  • Long-Term Disability and Life Insurance

• Child Care Discount for your family

• Relocation Opportunities across Canada & the U.S.

• Education Reimbursement to support your development

• Career Growth in a positive, team-oriented environment

• Monthly Health Challenges with fun prizes

• Staff Appreciation Snacks & Corporate Discounts

Additional Information:

Job Type: Full-time
Schedule: Monday to Friday
Location: On-site – Richmond Hill, ON
Start Date: As soon as possible
Compensation: Based on experience

We’re an Equal Opportunity Employer

Kids & Company is committed to providing an inclusive and accessible hiring process. If you require accommodation during the recruitment process, please contact us at [email protected].

Apply now to join a supportive team and help families thrive every day!
We look forward to hearing from you.