Deal Desk Manager at Riverbed Technology, Inc.

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Title: Desk Desk Manager

Location: London or Barcelona

We are looking for a Deal Desk Manager to act as a strategic advisor to Sales assisting in the creation of commercially viable, non-standard transactions. The candidate will work cross functionally with Sales, Finance, Legal, Customer Success, Sales Operations, and Product Management to ensure informed business decisions are being made. Responsibilities will range from driving individual deal conversations with Sales to refining existing processes and policies to scale with growing business needs.

• This position sits at the intersection of Sales, Legal, and Finance acting as a strategic advisor, managing deal flow, and driving sustainable growth while minimizing sales cycle times
• Candidate will play a critical role in supporting our salesforce in deal structure, pricing, competitive benchmarking, channel engagement, revenue compliance, contract negotiation and be the sales business partner and a key link to back-office integration
• Ensure deals are structured and processed efficiently to align with internal company policies while meeting specific customer requirements
• Ensure all aspects of a deal are considered by providing a structure and qualification process that will lead to a more tailored, specific, and compelling commercial proposal
• Review incoming pricing requests to provide guidelines and advice to maximize profitability and win rate
• Analyze pricing/discounting trends and provide feedback for planning and best practices
• Identify opportunities to improve overall business processes, efficiency, and productivity and work with cross-functional teams to implement
• Manage discounts and gross margins
• Fast-paced actor with an ability to manage volumes within a defined SLA

• A minimum of 3 years of related experience required
• Demonstrated success in supporting Enterprise sales teams in a high-growth environment
• Prior experience in SaaS contracting required
• An ability to work creatively in deal modeling and commercial constructs to meet specific customer requirements
• Excellent analytical and problem-solving skills with an ability to communicate issues in a straightforward, understandable manner
• Strong Microsoft Office skills including Word, Outlook, Excel, and PowerPoint, and with Salesforce and NetSuite
• Ability to organize and prioritize tasks and work with multiple interruptions
• Excellent interpersonal and communication skills
• Proven ability to work with and influence teams

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  

Benefits & Perks vary by Country. 

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact.  We bring our best selves to work and pursue excellence, trust, and respect for one another.  We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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