Service Manager at Atlantic Detroit Diesel Allison
Atlantic Detroit Diesel Allison · Latham, United States Of America · Onsite
- Professional
- Office in Latham
The Service Manager oversees the daily operations of a heavy-duty truck and coach repair facility, ensuring efficient service delivery and strict adherence to company safety policies and procedures. This role leads a team of technicians and administrative staff, driving performance to meet monthly profit objectives.
Salary Range:
$90,000 - 120,000 Annually
Responsibilities:- Plan, schedule, and supervise maintenance and repair activities.
- Ensure timely and quality service for trucks, coaches and power generation customers.
- Recruit, train, and manage service technicians and support staff.
- Conduct performance evaluations and provide ongoing coaching.
- Serve as the primary point of contact for customer inquiries and concerns regarding quality of work and customer satisfaction.
- Enforce DOT, OSHA, and company safety regulations.
- Conduct regular safety meetings and facility inspections.
- Monitor labor and parts costs to ensure profitability.
- Communicate job status, description, and cost to customers; send repair estimates for approval.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.
Qualifications:
- Strong knowledge of diesel engines, transmissions, electrical systems, and power generation highly desirable.
- Good customer service, communication, telephone and organization skills.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Strong attention to detail, ability to multitask in a fast-paced environment with shifting priorities.
Education & Experience
- High school graduate or GED.
- At least 3 years in a supervisory or managerial role in heavy-duty truck or coach service industry.
Computer Skills:
Basic computer navigation skills required. Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.
Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:
- 401(k) savings plan
- Tuition reimbursement
- Holidays
- Vacation
- Employee-assistance program
- Medical programs
- Dental programs
- Vision programs
- Flexible spending accounts
- Employee life and accident insurance
- Supplemental life and accident insurance
- Business travel accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Flexible work schedules
- Sick time off
- Annual safety-shoe allowance
- Annual prescription safety-glasses allowance
