Office Supervisor at Holman Automotive

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

· Lean Implementation: Facilitate Kaizen events, conduct workplace audits, and perform value stream mapping to identify bottlenecks and inefficiencies.

· Process Improvement: Develop and implement standard operating procedures (SOPs) and best practices to streamline office workflows.

· Team Leadership & Coaching: Provide guidance, training, and mentorship to the administrative team on Lean tools and methodologies.

· Performance Monitoring: Establish and track key performance indicators (KPIs) to measure the success of Lean initiatives and report on progress.

· Cross-Functional Collaboration: Work with other departments to ensure seamless integration of Lean principles across the organization.

· Waste Reduction: Apply Lean principles to reduce waste in all forms, such as overproduction, waiting times, unnecessary movement, and excess inventory.

· Change Management: Act as a change agent to cultivate a Lean mindset and ensure sustainable implementation of Lean processes across office functions.

· Operational Oversight: Manage daily office operations, including resource allocation and task prioritization, ensuring tasks are completed efficiently.

· Establishes and maintains goals related to inventory accuracy, inventory availability, and product with a “Quality Inspection” status such as “Restricted, Hold & Blocked Product.

· Changes status of Hold/Blocked Product as needed.

· Maintains records related to QI product, product transfer and other requests affecting the quality or traceability of product.

· Drafts and updates inspection procedures, protocols and checklists.

· Provides training as needed to internal teams on specification and investigation to drive issue resolution.

· Facilitates activities related to packaging, labeling, and product traceability to ensure compliance with internal standards and regulatory requirements.

· Facilitates activities related to customer-specific requirements, ensuring that products and processes align with client expectations and specifications.

· Receives and resolves customer complaints, identifying root causes and implementing process improvements as needed to prevent recurrence.

· Maintains office services by organizing operations and procedures, designing filing systems, and assigning and monitoring clerical functions to ensure efficient administrative support.

· Partners with People Support to maintain office policies, as needed.

· Organizes workflow to accomplish established objectives.

· Evaluates Office Team Members’ job performance and effectiveness. Coaches, counsels and administers necessary discipline.

· Partners with People Support to develop and implement optimal staffing plans.

· Develops and promotes cross functional training and advancement.

· Reliable attendance at scheduled shifts.

· Performs all duties in conformance to appropriate safety and security standards.

· Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)

· Attendance - Ability to work required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season.

· Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction. Ability to listen well and ask good questions.

· Mathematics- Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals. Ability to apply concepts of basic algebra and geometry.

· Language – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations proposals, and policies and procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, Team Members and customers.

· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

· Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management. Ability to promote and inspire teamwork throughout the organization and across shifts. Ability to maintain a highly engaged work force.

· Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.

· Empathetic – Ability to appreciate and be sensitive to the feelings of others.

· Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.

· Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.

· Paperwork - Verification - Ability to verify paperwork necessary to ensure Team Members and Corporate are receiving correct documentation and information.

· Detail Oriented – Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.

· Analytical Skills – Ability to use thinking and reasoning to solve a problem Ability to understand and interpret financial information.

· Organized – Ability to follow a systematic method of performing a task.

· Accountability - Ability to accept responsibility and account for his/her actions.

· Accuracy - Ability to perform work accurately and thoroughly.

· Adaptability - Ability to adapt to change in the workplace.

· Autonomy - Ability to work independently with minimal supervision.

· Safety Awareness - Ability to identify & correct conditions affecting Team Member safety.

SKILLS & ABILITIES

· Experience: Office/Lean experience preferred.

· Computer Skills: Intermediate computer or tablet skills; Intermediate knowledge Microsoft Office (Outlook, Excel, PowerPoint, Word); basic office equipment. SAP knowledge preferred.