Revenue Cycle Representative - Physician/Hospital Accounts Receivable Management (PHARM) - Patient Financial Services at University of Iowa Health Care

%3Cp class=%22MsoNormal%22 style=%22text-align: justify; text-justify: inter-ideograph; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EThe University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level financial and insurance related position in the healthcare industry. Physician/Hospital Accounts Receivable Management (P/HARM) team members are divided among our sub-teams (i.e. Commercial Insurance, Medicare, Medicaid, and Hospital/Facility billing and Physician/Professional services billing). %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify; text-justify: inter-ideograph; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EThe P/HARM RCR will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. You will support our %26ldquo;Service Excellence%26rdquo; standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify; text-justify: inter-ideograph; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EP/HARM RCR positions are primarily located in a high-volume web-based application environment, and you must have a demonstrated ability to prioritize, multi-task %26amp; quickly change focus in fast-paced team environment.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EP/HARM RCR positions can be a liaison to an assigned hospital department and must have the ability to exhibit compassion and empathy when working directly with patients and/or their families. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22text-align: justify; text-justify: inter-ideograph; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3EThis position is eligible to participate in remote work and applicants who wish to work remotely will be considered.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ETraining will be held either ONSITE or via Hybrid (Inhouse/Zoom) from the HSSB building at a length determined by the supervisor.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ERemote eligibility will be evaluated upon a satisfactory job training opportunity.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EPer policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; text-justify: inter-ideograph; line-height: normal; tab-stops: 261.0pt right 531.0pt;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EUniversity of Iowa Health Care %26mdash; recognized as one of the best hospitals in the United States%26mdash;is Iowa%27s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.%26reg;%3Co:p%3E%3C/o:p%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; text-justify: inter-ideograph; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EWE CARE Core Values:%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C!--[endif]--%3E%3Cb%3EWelcoming%3C/b%3E%26nbsp;- We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3Cb%3EExcellence%3C/b%3E%26nbsp;- We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3Cb%3ECollaboration%3C/b%3E%26nbsp;- We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3Cb%3EAccountability%3C/b%3E%26nbsp;- We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3Cb%3ERespect %3C/b%3E-%26nbsp;We create an%26nbsp;environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3Cb%3EEmpowerment %3C/b%3E-%26nbsp;We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.%26nbsp;%3Cspan style=%22color: black;%22%3E %3C!-- pagebreak --%3E%3Cspan style=%22color: rgb(51, 51, 51);%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; text-justify: inter-ideograph; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EPosition Responsibilities:%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Co:p%3E%3C/o:p%3E%3C/b%3EResolve claims from an assigned work-queue to ensure that all claims are worked within the timely filling/appeal guidelines.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3EExamines, evaluates and verifies medical record document in compliance with third party payor requests/audits for completeness and accuracy, determining conformity to established guidelines or policies. Prepares, compiles, and maintains records; utilizes the Epic Release of Information functionality to complete third party payor requests.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3EIdentify %26amp; report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3EBe expected to maintain a high-level of accuracy to meet productivity and quality requirements.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3EIdentify trends and/or work processes for potential process improvements.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3ER%3C/span%3E%3Cspan style=%22text-indent: -0.25in;%22%3Eeview and analyze report data to provide status updates to leadership.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3ECommunicate with providers, payers, patients, internal departments, co-workers, and Coordinator%26rsquo;s to resolve issues.%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22color: black;%22%3EClassification Title:%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E Revenue Cycle Representative%3C!-- pagebreak --%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22color: black;%22%3EDepartment:%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E Patient Financial Services%3C!-- pagebreak --%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22color: black;%22%3EPay Grade: %3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E2B%3C!-- pagebreak --%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22color: black;%22%3EPercent of Time:%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E 100%%3C!-- pagebreak --%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22color: black;%22%3ELocation:%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E Hospital Support Services Building (HSSB)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22text-align: justify; text-justify: inter-ideograph;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EThis position is eligible to participate in remote work and applicants who wish to work remotely will be considered.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ETraining will be held either ONSITE or via Hybrid (Inhouse/Zoom) from the HSSB building at a length determined by the supervisor.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ERemote eligibility will be evaluated upon a satisfactory job training opportunity.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EPer policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3C!-- pagebreak --%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; text-align: justify; text-justify: inter-ideograph; line-height: normal;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EEquipment:%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Co:p%3E%3C/o:p%3E%3C/b%3EOnsite %26ndash; The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3EHybrid %26ndash; while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22text-align: justify; line-height: normal; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-indent: -0.25in;%22%3ERemote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office%3C/span%3E%3Cspan style=%22text-indent: -0.25in;%22%3E setup.%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22text-indent: -0.25in;%22%3E%3C/span%3E%3C!-- pagebreak --%3E%3C/li%3E%0A%3C/ul%3E

Education Required:

• Bachelor’s degree; or equivalent combination of education and experience.

Required Qualifications:

• Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment.

• 6 months experience working with law firms on medical documentation needs and completing invoicing to firms for documentation provided.

   

• Strong attention to detail with a proven ability to gather and analyze data and keep accurate records.
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.

Desirable Qualifications:

• Experience maintaining professionalism while handling difficult situations with callers or customers.
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Familiarity with medical terminology.
• Basic knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Basic knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.

Application Process: 

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume

• (optional) Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Zach Schmidt at [email protected].

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours:

• Monday 10:00 am – 4:00 p.m.

• Tuesday 10:00 am – 4:00 p.m.

• Wednesday 10:00 am – 4:00 p.m.

• Thursday 10:00 am – 4:00 p.m.

• Friday 10:00 pm – 4:00 p.m.

• Or by appointment - Contact [email protected] to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care 

Apply Now