Sales Support Order Entry Admin at Lucid Hearing Holding Company, LLC

The Part-Time Sales Support Order Entry Admin plays a key role in ensuring timely and accurate processing of customer orders

across both Direct-to-Consumer (DTC) and Business-to-Business (B2B) channels. The primary purpose of this position is to enter

orders into our system efficiently and to communicate order details professionally via email or phone. This role is critical in

supporting the order fulfillment process, delivering a positive customer experience, and maintaining accurate records. The Order

Entry Admin will collaborate closely with the Sales Support, Sales, Warehouse, and Accounting teams to ensure seamless

communication and smooth workflow across departments. The ideal candidate is detail-oriented, dependable, and understands

the importance of urgency and accuracy in every task.

This role will report to the Sales Support Manager with a schedule of 4 hours per weekday (Monday–Friday) at the Fort Worth

corporate location.

Pay: $18/hr

Summary of Essential Job Duties:

Order Processing & Documentation

· Accurately enter customer orders into internal order management systems.

· Communicate professionally with customers via email and at times by phone regarding order status, updates, and

inquiries.

· Support both DTC and B2B order processes with an understanding of each channel’s unique requirements.

· Collaborate with Sales Support, Sales, Warehouse, and Accounting teams to ensure orders are fulfilled accurately and

on time.

· Maintain clear and organized records of customer interactions, order changes, and status updates.

· Identify and escalate order issues or delays as necessary to ensure resolution and customer satisfaction.

· Assist with additional administrative or clerical tasks as needed.

· Other duties as assigned

· No more than 27 hours per week

Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

· Prior experience in data entry, administrative support, or order processing.

· Strong attention to detail and commitment to accuracy. · Ability to work with a sense of urgency while maintaining high-quality standards and ability to consistently meet deadlines. · Clear and professional verbal and written communication skills. · Proficiency with email, spreadsheets, and order entry or inventory software. · Dependable, self-motivated, and able to work independently with minimal supervision. · Ability to manage multiple tasks simultaneously in a fast-paced environment. · Problem-solving skills and a customer-first attitude. · Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). · Experience with data entry and maintaining accurate records. · Strong focus to deliver excellent Customer Service · Ability to work collaboratively across teams and resolve conflicts effectively. · Strong time management and multitasking skills Education, Certificates, Licenses, Registrations: · High school diploma or equivalent required. · 1+ years of experience in a sales support role preferred. · Experience with D2C and B2B sales, along with experience working in a customer-facing environment is a plus.

All your information will be kept confidential according to EEOC guidelines.