ZenQMS LLC - Sales Solutions Engineer at ZenQMS LLC

ZenQMS is on a mission to elevate the role of quality in the Life Sciences and support quality

professionals with digital process management. Our innovative, easy-to-use platform supports regulated companies all around the world to manage their critical-to-quality activities. Our team and broader community are organized around our core values: be kind, always be improving, be part of the community, and keep it simple. We have an opening for an experienced Solutions Engineer on a growing Sales team. You will have the opportunity to work within a very different culture. One that rewards its sales team for success and also fosters an environment of kindness towards others and self-growth. We are open to candidates who can be hybrid to our beautiful office located in Ardmore, PA or a remote team member with the right combination of skills and experience.

What you'll do:

• Conduct webinars and personalized meetings, showcasing product value and strengthening prospect and client relationships as part of the sales organization.
• Conduct prospective client discovery calls and/or demos with Account Executives.
• Demonstrate deep understanding of the life sciences industry and the specific challenges quality leaders face.
• Understand, design, and build custom configurations within the application for proof of concept. Ability to dissect clients existing process and replicate it in the application (i.e. SOP).
• Strategize with the sales team to create and maintain a realistic demo environment fit for different use cases by market segment and industry.
• Support the sales team with technical inquiries.
• Create and maintain a repository of email templates, screenshots, or videos to be used by the sales team as touch points throughout the sales process or follow ups on common product questions.
• Support or deliver training to the sales team on new development releases in coordination with sales leaders or product as needed.
• Work with the sales team to price the appropriate complexity level and develop the Scope of Work. Engages Implementation on an as needed basis.
• Identify potential product gaps and provides detailed feedback on potential solutions or areas of opportunity to key stakeholders in Sales, Marketing and Product/Development.

• Bachelor’s degree required.
• 2-5 years experience in a software solutions consultant/engineer role.
• Minimum 2 years experience in life sciences required, preferred experience with quality management products.
• SaaS experience required.
• Enthusiastic, professional, and highly organized, serving as a reliable partner to our Account Executives.
• Must have a quiet, professional environment with reliable high-speed internet to support virtual client meetings and webinars.
• Local candidates (no more than 60 minutes by car or public transit) must be able to work out of our Ardmore, PA office 2-3x per week. East Coast candidates must be able to come to our Ardmore, PA based office 1-2x per month. For candidates outside these areas, travel requirements will be determined prior to an offer.
• Additional travel is required for quarterly team events, tradeshows, and conferences as applicable.