ZenQMS is on a mission to elevate the role of quality in the Life Sciences and support quality
professionals with digital process management. Our innovative, easy-to-use platform supports regulated companies all around the world to manage their critical-to-quality activities. Our team and broader community are organized around our core values: be kind, always be improving, be part of the community, and keep it simple. We have an opening for an experienced Solutions Engineer on a growing Sales team. You will have the opportunity to work within a very different culture. One that rewards its sales team for success and also fosters an environment of kindness towards others and self-growth. We are open to candidates who can be hybrid to our beautiful office located in Ardmore, PA or a remote team member with the right combination of skills and experience.
What you'll do:
Conduct webinars and personalized meetings, showcasing product value and strengthening prospect and client relationships as part of the sales organization.
Conduct prospective client discovery calls and/or demos with Account Executives.
Demonstrate deep understanding of the life sciences industry and the specific challenges quality leaders face.
Understand, design, and build custom configurations within the application for proof of concept. Ability to dissect clients existing process and replicate it in the application (i.e. SOP).
Strategize with the sales team to create and maintain a realistic demo environment fit for different use cases by market segment and industry.
Support the sales team with technical inquiries.
Create and maintain a repository of email templates, screenshots, or videos to be used by the sales team as touch points throughout the sales process or follow ups on common product questions.
Support or deliver training to the sales team on new development releases in coordination with sales leaders or product as needed.
Work with the sales team to price the appropriate complexity level and develop the Scope of Work. Engages Implementation on an as needed basis.
Identify potential product gaps and provides detailed feedback on potential solutions or areas of opportunity to key stakeholders in Sales, Marketing and Product/Development.
Requirements
Bachelor’s degree required.
2-5 years experience in a software solutions consultant/engineer role.
Minimum 2 years experience in life sciences required, preferred experience with quality management products.
SaaS experience required.
Enthusiastic, professional, and highly organized, serving as a reliable partner to our Account Executives.
Must have a quiet, professional environment with reliable high-speed internet to support virtual client meetings and webinars.
Local candidates (no more than 60 minutes by car or public transit) must be able to work out of our Ardmore, PA office 2-3x per week. East Coast candidates must be able to come to our Ardmore, PA based office 1-2x per month. For candidates outside these areas, travel requirements will be determined prior to an offer.
Additional travel is required for quarterly team events, tradeshows, and conferences as applicable.
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