Service and Training Event Coordinator at Nisqually Red Wind Casino

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & wellbeing reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Assists the Service & Training Manager, Incentive Committee and Executive Director teams, in designing, developing, and implementing strategies to support guest service initiatives and internal recognition programs. Coordinates and plans team member events both on property and off property, working with third party vendors to ensure incredible experiences for our team members and to heighten company culture and recognition initiatives. Assists with NRWC’s training and leadership development needs.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY: Promotion and development of a culture within the workforce that reflects the mission, vision, and values of the company. Focusing on our internal/external guest service efforts to include but not limited to planning, developing, and facilitating the implementation of programs and strategies to maintain the culture of the exceptional guest service and ensure high level team member engagement. Leverages internal communication vehicles to ensure employee awareness, understanding and participation in programs and process improvement related to increasing engagement and building a service culture. Assists Trainer with the delivery of other training offerings, both classroom style and the creation of online training for LMS. Assists with creating course content, designing presentations, researching training topics, creating training material, coordinating training schedules, and communication with the leadership team on all training activities.

Requirements

QUALIFICATIONS

Required skills and knowledge:

• Four years of experience in a guest service-related field.
• Two years of experience in human resources or a related field, with a strong emphasis on maintaining the confidentiality of employee or customer information.
• Two years of experience planning and executing company events and training.
• Experience with Human Resource Information Systems (HRIS) reporting.
• Six months of experience managing event budgets, tracking expenses, and ensuring cost-effective solutions.
• One year of Casino experience.
• Six months of experience working with third party vendors and providers.
• One year of experience coordinating employee training and events with management and executive level staff.
• Strong written and verbal communication skills.
• The ability to comfortably speak in front of diverse audiences and have prior experience in public speaking, training, and facilitation.
• Excellent organizational, project prioritization, and time management skills.
• Intermediate to advanced computer experience with extensive knowledge of Microsoft Office suite, including Outlook, Word, and Excel.
• Must demonstrate a minimum typing speed of 40 words per minute (WPM) and pass a typing assessment with minimal errors.
• Ability to work without direct supervision.
• High school diploma or GED.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including nights, weekends, and holidays.
• Ability to obtain a Class III Gaming License.

PREFERRED SKILLS AND KNOWLEDGE:

• A bachelor’s degree in business administration, hospitality management, human resources, or a related field.
• Certification in Red Wind’s “Service First” Program
• Advanced Microsoft Excel skills.
• Advanced Adobe skills.
• Experience with Paylocity LMS.

PHYSICAL REQUIREMENTS:

• Ability to sit and stand for extended lengths of time.
• Manual and finger dexterity for operation of personal computer and routine paperwork
• Ability to speak in a classroom or event setting for up to 8 hours.
• Ability to bend, reach, push, pull, squat and lift up to 40 pounds.
• Ability to tolerate a smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Delivers onsite training curriculum based on department and strategic needs as backup to the Trainer.
• Coordinates new hire orientation, guest service, core values, and other on-site trainings for trainers (internal and external), attendees, facilities, and food & beverage services as backup to the Trainer.
• Collaborate with the Service & Training Manager, Human Resource Director, and Executive Team to implement and continuously improve the company Customer Service Strategy, which aligns the employees and company with service excellence, competencies, and performance improvement.
• Effectively utilizes group instruction, demonstrations, knowledge of adult learning styles, experiential learning techniques, design of learning activities, and effective electronic presentations.
• Assists Trainer in maintaining casino’s learning management system in support of the company strategic and operational objectives.
• Updates knowledge of casino business practices and training techniques on a continual basis
• Maintains and updates training records as backup to the Trainer.
• Maintains Training Calendar database and the Team Member skills and training records in the company’s HRIS as backup to the Trainer.
• Establishes and maintains relationships with vendors and venues.
• Plans event details and aspects, including venue, dining, entertainment, prizes, and theme for quarterly events, annual banquet, and team member appreciation month.
• Presents awards to team members and act as a host for internal team member events.
• Coordinates team members events from start to finish, addresses potential problems as they arise and find solutions and communicates with the Incentive Committee about progress and communicates with team members about events.
• Knowledge of casino and departmental Guest Service Standards.
• Knowledge of Casino promotions.
• Hands-on experience coordinating multiple trainings or events in a corporate setting.
• Advanced organizational skills with the ability to handle multiple assignments.
• Produce and execute communication strategies on behalf of the company to ensure we have informed and knowledgeable team members who can serve as great ambassadors for the business.
• Assists in coordinating and delivering workforce training to enhance team member engagement and implementation of guest service initiatives.
• Maintains and updates training and recognition program records as backup to the Trainer.
• Assists with routine administration and reporting of guest and team member software programs.
• Develops, tracks, and reconciles event budgets, ensuring cost-effective use of resources.
• Assists with delivering the Perfect Attendance Program on a quarterly and an annual basis.
• Conducts the BOH monthly internal service surveys and reports on the results.
• Assists in developing response strategies in response to feedback data related to team member engagement and leadership development.
• Administers and conducts Team Member Raffles for various giveaways and prizes.
• Assists with planning and implementing Team Member and company events within budget and plans for potential scenarios that could impact the integrity of planned events.
• Uses online reporting to facilitate recognition programs.
• Assists in taking/maintaining photographs and videos of events and team members to promote service culture.
• Create and implement internal engagement surveys to team members and analyze results as backup to the Trainer.
• Administrative support of internal committees for team member engagement to enhance program participation of committee initiatives and encourage leadership support.
• Assists with set up and maintenance of training lab for internal training, vendor training and third-party training.
• Performs other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev. 9.01.2025