Paralegal Supervisor at Carter Mario Law Firm

Description

The Carter Mario Law Firm has been helping personal injury victims throughout Connecticut for over 35 years. We are strong and growing! Our professional legal team provides compassionate, client-focused legal help to those who are hurt through no fault of their own. Our efforts to go above and beyond have resulted in countless successful results.  

We are looking for a Paralegal Supervisor who will supervise a team of Prelitigation Case Managers and Front Office Manager(s) to ensure delivery of quality work and world-class client service. Monitor performance and attendance of team members, effectively provide guidance and leadership, and promptly address staffing and performance issues. May carry a minimal caseload of high value or complex prelitigation files. Assist in the planning and implementation of programs and procedures to meet business objectives of timeliness, quality, customer service, and legal compliance. Understands and supports the mission of the firm. Effectively leads by example. Demonstrates the core values of the firm; be a champion for others, be innovative, and be accountable.

Requirements

Responsibilities include:

• Monitor the completion of all phases of case management tasks and promptly address deficiencies 
• Oversee and manage weekly demand goals, review team dashboards, evaluate data, and take appropriate action 
• Ensure ongoing communication between attorneys and case management staff 
• Oversee the settlement process to ensure all SOP is followed and all documentation is present 
• Communication with assigned staff to promptly address questions, concerns, suggestions, training needs, and performance issues 
• Weekly supervisor and team meetings to review events, standard operating procedures, conduct supplemental training, and address team questions 
• Clearly communicate objectives and expectations and enforce compliance 
• Participate in office events to foster morale and teamwork. Partner with attorneys to achieve effective teamwork and communication  
• Monitor staff performance and compliance 
• Provide timely constructive feedback, coaching, recognition, and training 
• Promptly document, address, and communicate performance reviews, deficiencies, and attendance issues 
• Monitor time and attendance 

Qualifications:

• College preferred
• Personal injury paralegal experience required
• Paralegal certification a plus
• Supervisory experience in an insurance or legal environment required
• Effective leadership, mentoring, and coaching skills to motivate others to achieve goals 
• Lead by example with a high level of integrity and ethical behavior
• Ability to listen, solve problems, and build trust to maintain a collaborative and cohesive team
• Proven knowledge and experience with all stages of a personal injury case 
• Thorough understanding of legal case management systems and processes
• Professional written & verbal communication skills 
• Ability to handle conflicts professionally, objectively, and respectfully
• Ability to analyze facts/data, form fair conclusions, make sound recommendations, and exercise good judgment  
• Strong organization and time-management skills
• Ability to balance priorities, adapt to change, and meet deadlines 
• Detail-oriented with the ability to maintain a broad, strategic perspective
• Automation experience: Microsoft Office, Outlook, PDF, and legal software programs 

We foster a team culture in which our staff members are encouraged and supported. Talent is recognized and rewarded in an environment with continuous learning and challenging work. We recognize talent and reward results. Our benefit options include medical, dental, vision, life insurance, accident and critical illness coverage, short-term and long-term disability, a 401(k) plan with generous employer matching, paid time off (PTO) bank, paid holidays, an employee assistance program, and employee appreciation events. We provide opportunities for continued growth through on-site training, tuition assistance, and a book club. 

Carter Mario Law Firm is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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