Apply
Copy of Gym Staff
Momentum Lehi
Apply
Description

The Gym Staff position at Momentum is multi-faceted and complex. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Staff service to our diverse customers and guests.

ESSENTIAL DUTIES, RESPONSIBILITIES & EXPECTATIONS

Facilitating the Customer Experience

  • Ensure our community is cared for, connected, and valued by:
  • Meeting our guests more than halfway in your interactions
  • Seeking to make a personal connection with our patrons through conversation
  • Greeting individuals on the way in and out of the facility
  • Taking phone calls, resolving issues, and being an expert resource
  • Giving facility tours and sharing your enthusiasm for climbing
  • Educating customers through belay instruction and the Experience Class
  • Balancing the demands and needs of multiple customers simultaneously

Professionalism

  • Present yourself in a friendly, authentic, and professional way.
  • Wear designated staff apparel while working
  • Be clean and approachable in your appearance
  • Show up on time and pitch in extra when needed
  • Take pride in being prompt and professional in all work
  • Know our business basics: Phone number, website, address, hours of operation, gym stats and pricing on common services.

Product Knowledge, Advocacy, and Sales

  • To help climbers challenge themselves and engage with our gym:
  • Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
  • Aid customers in all things membership related: Sign-up, Freezes, Cancellations
  • Verify that all climbers have purchased access to the facility.
  • Operate our gym management software and conduct point of sale transactions
  • Keep up to date on gym events and seasonal offerings and recommend to customers when appropriate.

Managing Risk

  • Monitor the gym and mitigate unsafe situations before they become a problem
  • Ensure customers are following Gym Rules
  • Verify every visitor unescorted by Momentum Staff has a current waiver on file
  • Educate customers who are using unsafe methods to belay or climb
  • Take corrective action when needed to maintain safety standards

Dirty Work & Unpredictable Tasks

Working in a climbing gym is fun and rewarding but not always glamorous. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind.

  • If it needs fixing and you have the skill and time, consider fixing it.
  • If it is dirty and needs cleaning, clean it when you have the time.
  • If your help would improve the situation for our customers and your co-workers, help out.
  • Engage unexpected tasks with an open mind and a positive attitude.
Requirements

EXPERIENCE, SKILLS, AND CERTIFICATIONS

  • Saturday and Sunday shifts required
  • Must have at least 1 year of climbing experience
  • Must show a strong enthusiasm for climbing
  • Experience in the disciplines of bouldering, climbing, and traditional climbing preferred.
  • Momentum Lead Climbing certification preferred
  • Experience in customer service and/or instruction required
  • Basic phone and computer skills; familiarity with Microsoft Office and Google Drive products
  • Current First Aid & CPR. May obtain within first 3 months of employment

ENVIRONMENT AND PHYSICAL DEMANDS

  • Work in a loud and busy gym environment every shift
  • Move up and down the climbing wall, be comfortable at height, and able to rescue a stranded climber on the wall
  • Continuously stand and walk on unstable and uneven surfaces
  • Repeatedly lift weights up to 50 lbs on a regular basis
  • Instruct and give directions to large groups of people
Apply
View All Jobs