The Gym Staff position at Momentum is multi-faceted and complex. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Staff service to our diverse customers and guests.
ESSENTIAL DUTIES, RESPONSIBILITIES & EXPECTATIONS
Facilitating the Customer Experience
Ensure our community is cared for, connected, and valued by:
Meeting our guests more than halfway in your interactions
Seeking to make a personal connection with our patrons through conversation
Greeting individuals on the way in and out of the facility
Taking phone calls, resolving issues, and being an expert resource
Giving facility tours and sharing your enthusiasm for climbing
Educating customers through belay instruction and the Experience Class
Balancing the demands and needs of multiple customers simultaneously
Professionalism
Present yourself in a friendly, authentic, and professional way.
Wear designated staff apparel while working
Be clean and approachable in your appearance
Show up on time and pitch in extra when needed
Take pride in being prompt and professional in all work
Know our business basics: Phone number, website, address, hours of operation, gym stats and pricing on common services.
Product Knowledge, Advocacy, and Sales
To help climbers challenge themselves and engage with our gym:
Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
Aid customers in all things membership related: Sign-up, Freezes, Cancellations
Verify that all climbers have purchased access to the facility.
Operate our gym management software and conduct point of sale transactions
Keep up to date on gym events and seasonal offerings and recommend to customers when appropriate.
Managing Risk
Monitor the gym and mitigate unsafe situations before they become a problem
Ensure customers are following Gym Rules
Verify every visitor unescorted by Momentum Staff has a current waiver on file
Educate customers who are using unsafe methods to belay or climb
Take corrective action when needed to maintain safety standards
Dirty Work & Unpredictable Tasks
Working in a climbing gym is fun and rewarding but not always glamorous. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind.
If it needs fixing and you have the skill and time, consider fixing it.
If it is dirty and needs cleaning, clean it when you have the time.
If your help would improve the situation for our customers and your co-workers, help out.
Engage unexpected tasks with an open mind and a positive attitude.
Requirements
EXPERIENCE, SKILLS, AND CERTIFICATIONS
Saturday and Sunday shifts required
Must have at least 1 year of climbing experience
Must show a strong enthusiasm for climbing
Experience in the disciplines of bouldering, climbing, and traditional climbing preferred.
Momentum Lead Climbing certification preferred
Experience in customer service and/or instruction required
Basic phone and computer skills; familiarity with Microsoft Office and Google Drive products
Current First Aid & CPR. May obtain within first 3 months of employment
ENVIRONMENT AND PHYSICAL DEMANDS
Work in a loud and busy gym environment every shift
Move up and down the climbing wall, be comfortable at height, and able to rescue a stranded climber on the wall
Continuously stand and walk on unstable and uneven surfaces
Repeatedly lift weights up to 50 lbs on a regular basis
Instruct and give directions to large groups of people
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