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Application Support II at Mandelbaum Barrett PC

Mandelbaum Barrett PC · Roseland, United States Of America · Onsite

$48,000.00  -  $65,000.00

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Purpose of the Role:

Mandelbaum Barrett PC is seeking a Level 2 IT Application Support Specialist to join our high-performing team in Roseland, NJ. This role is ideal for a tech-savvy, team-oriented professional who enjoys troubleshooting, collaborating with others, and delivering exceptional service in a fast-paced legal environment.

Key Responsibilities:

  • Provide advanced technical support to internal users via phone, email, and in person, ensuring timely resolution of complex issues.
  • Troubleshoot hardware and software problems across desktops, laptops, mobile devices, and peripherals.
  • Set up and configure computers and applications for new hires, ensuring seamless onboarding.
  • Administer user accounts and access permissions, following security protocols.
  • Support Microsoft 365, SharePoint, OneDrive, Teams, Zoom, and other legal tech tools.
  • Maintain clear documentation of technical issues and solutions.
  • Assist with application rollouts and updates, including legal software and eDiscovery platforms.
  • Identify opportunities to automate routine IT tasks and improve workflows.
  • Provide feedback and support during internal application development projects.
  • Travel to other offices or event sites as needed for on-site support.
  • Participate in an on-call rotation for after-hours and weekend support.

Qualifications:

  • Associate degree in Computer Science, IT, or a related field preferred; equivalent experience accepted.
  • 2–4 years of IT support experience with demonstrated Level 2 troubleshooting skills.
  • Strong knowledge of Microsoft Office 365 and Windows operating systems.
  • Familiarity with legal applications and remote support tools is a plus.
  • Experience with scripting tools like PowerShell or Python is a plus.
  • Excellent communication and interpersonal skills; ability to explain technical issues to non-technical users.
  • Strong problem-solving abilities and attention to detail.
  • Reliable team player who can also work independently.

Compensation & Benefits: This position offers a salary range of $48,000 - $65,000 annually, commensurate with experience and qualifications. Final compensation will be determined based on factors such as experience, skills, and qualifications. Support staff may also be eligible for discretionary year-end bonuses and a merit-based increase. Our comprehensive benefits package includes medical, dental, vision, life and disability insurance, a 401 (k) retirement plan, paid time off, and access to additional voluntary programs. The posted salary range reflects the base pay range for this position.

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