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Community Manager at HOATalent

HOATalent · Rockville, United States Of America · Onsite

$75,000.00  -  $90,000.00

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About Us:
Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.

At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.

About the Role:
The Community Manager is responsible for overseeing the daily operations of a residential
community association. This role serves as the primary liaison between the Board of Directors,
residents, staff, and service providers. The manager ensures that the community is well-
maintained, financially sound, and compliant with governing documents, while delivering
superior customer service to residents.

Schedule: 9 am-5 pm. Subject to night meetings and after-hours calls.
Location:
Communities will be in Maryland

Responsibilities:
Administrative & Governance

  • Serve as the primary contact for residents, board members, committees, and vendors
  • Support the Board of Directors by preparing meeting agendas, packets, notices, and
    minutes
  • Attend and facilitate Board, Annual, and Special Meetings as required
  • Ensure compliance with governing documents, policies, and applicable laws/regulations
  • Draft and review RFPs, secure proposals, and make recommendations to the Board

Financial Management

  • Assist in preparing and presenting annual budgets and reserve studies
  • Review and approve expenditures in line with budgetary guidelines and thresholds
  • Process invoices, reconcile accounts, and maintain accurate financial records
  • Provide monthly financial and management reports to the Board.

Operations & Maintenance

  • Conduct regular property inspections to ensure compliance with community standards
  • Issue violation notices and follow up on compliance matters
  • Oversee vendors, contractors, and service providers to ensure quality performance
  • Coordinate preventive maintenance programs and capital projects
  • Ensure safety and security protocols are upheld within the community.

Resident & Staff Relations:

  • Respond to resident inquiries and requests in a timely, professional manner
  • Promote a positive and inclusive community atmosphere
  • Hire, train, supervise, and evaluate onsite staff as applicable
  • Coordinate community communications, events, and newsletters.


Qualifications:

  • 5+ years of experience in community association or property management (onsite
    experience preferred)
  • CMCA, AMS, or PCAM certification (preferred but not always required)
  • Strong knowledge of community governance, property maintenance, and vendor
    management
  • Proficiency in Microsoft Office Suite and community management software
  • Excellent written and verbal communication skills
  • Strong leadership, organizational, and time management abilities
  • Ability to handle conflict resolution with professionalism
  • Customer service focus and professionalism
  • Financial and project management skills
  • Leadership and team management
  • Problem-solving and decision-making abilities
  • Attention to detail and compliance orientation


Working Conditions:

  • Ability to walk property grounds and climb stairs as needed for inspections
  • Office environment combined with outdoor property inspections
  • Must be available to handle after-hours emergency calls when necessary


Benefits:

  • Healthcare
  • 401(k) Match
  • 20 days PTO + 4 mental health days per quarter
Apply Now

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