
- Professional
- Office in Rockville

About Us:
Established in 1987, MMI stands as a distinguished Property Management firm committed to providing exceptional service to Rental Property Owners and Community Associations. Our experienced Managers hold prestigious designations, including GRI, Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®). Additionally, MMI has earned the esteemed Accredited Association Management Company (AAMC®) designation, reflecting our unwavering commitment to excellence.
At MMI, we embrace the concept of Fiduciary Duty, fostering a corporate culture centered on impeccable customer service and support. Our team members, at every level, uphold personal responsibility for the success of our firm. Through a foundation of education, we instill Integrity and accountability within our team, clients, industry peers, and the board members in the communities we manage. Actively engaged in local Realtor® Associations and the Community Associations Institute, we contribute by teaching classes and participating in committees to enhance the industry. Our managers undergo rigorous training through an MMI-developed formal training program, ensuring they are well-equipped to meet the highest standards.
About the Role:
The Community Manager is responsible for overseeing the daily operations of a residential
community association. This role serves as the primary liaison between the Board of Directors,
residents, staff, and service providers. The manager ensures that the community is well-
maintained, financially sound, and compliant with governing documents, while delivering
superior customer service to residents.
Schedule: 9 am-5 pm. Subject to night meetings and after-hours calls.
Location: Communities will be in Maryland
Responsibilities:
Administrative & Governance
- Serve as the primary contact for residents, board members, committees, and vendors
- Support the Board of Directors by preparing meeting agendas, packets, notices, and
minutes - Attend and facilitate Board, Annual, and Special Meetings as required
- Ensure compliance with governing documents, policies, and applicable laws/regulations
- Draft and review RFPs, secure proposals, and make recommendations to the Board
Financial Management
- Assist in preparing and presenting annual budgets and reserve studies
- Review and approve expenditures in line with budgetary guidelines and thresholds
- Process invoices, reconcile accounts, and maintain accurate financial records
- Provide monthly financial and management reports to the Board.
Operations & Maintenance
- Conduct regular property inspections to ensure compliance with community standards
- Issue violation notices and follow up on compliance matters
- Oversee vendors, contractors, and service providers to ensure quality performance
- Coordinate preventive maintenance programs and capital projects
- Ensure safety and security protocols are upheld within the community.
Resident & Staff Relations:
- Respond to resident inquiries and requests in a timely, professional manner
- Promote a positive and inclusive community atmosphere
- Hire, train, supervise, and evaluate onsite staff as applicable
- Coordinate community communications, events, and newsletters.
Qualifications:
- 5+ years of experience in community association or property management (onsite
experience preferred) - CMCA, AMS, or PCAM certification (preferred but not always required)
- Strong knowledge of community governance, property maintenance, and vendor
management - Proficiency in Microsoft Office Suite and community management software
- Excellent written and verbal communication skills
- Strong leadership, organizational, and time management abilities
- Ability to handle conflict resolution with professionalism
- Customer service focus and professionalism
- Financial and project management skills
- Leadership and team management
- Problem-solving and decision-making abilities
- Attention to detail and compliance orientation
Working Conditions:
- Ability to walk property grounds and climb stairs as needed for inspections
- Office environment combined with outdoor property inspections
- Must be available to handle after-hours emergency calls when necessary
Benefits:
- Healthcare
- 401(k) Match
- 20 days PTO + 4 mental health days per quarter