IT Computer Analyst at City of Boca Raton, FL

About the Department

This position performs complex technical support of computer equipment, including updates, distribution of new equipment, as well as support software used by end users. Work is performed under direct supervision and involves the use of logic, testing, and troubleshooting of information systems.

Position Duties

• Maintain and update inventory of computer assets within the IT service desk software for assigned area of support.
• Perform imaging of new computers and install software required for each computer as needed per assigned area of support.
• Installs and maintains printers and peripheral devices as needed for assigned areas of support.
• Provide technical support to end user technical support for hardware and software systems in assigned areas.
• Complete assigned IT service desk tickets as required to support staff in areas of support.
• Assists with cybersecurity related tasks as assigned.
• Identify and correct hardware and software issues.
• Documents procedures, troubleshooting steps and issue resolution, process changes, and create knowledge-base articles in IT service desk software

Financial Responsibilities:

• Accountable for inventory/property management
• Responsible for submitting proper paperwork for petty cash, such as mileage reimbursement

Minimum Qualifications

Knowledge of: 

• Windows and MAC operating systems, as well as common office applications, such as Microsoft Office
• Knowledge and practical experience with computer hardware, including desktops, laptops, printers, mobile phones, tablets, and peripherals
• Diagnostic tools to resolve common network or computer related issues, such as connectivity and configuration issues.
• Basic administrative duties including written reports, memorandums, letters and electronic correspondence, interaction with customers, and communication through telephone and meetings.

Skilled in: 

• Use of a variety of Microsoft Office Suite products to include Word, Excel, and Outlook, at an intermediate degree of proficiency
• Use of office equipment such as a computer, scanner, and copier
• Proficiency in Active Directory, Group Policy, and other network management tools
• Hardware and software troubleshooting
• Excellent customer service aptitude to assist with troubleshooting for end user support

Ability to:

• Multitask and prioritize tasks effectively in a fast-paced environment
• Communicate technical information in a non-technical method to support end users.
• Analyze complex problems and develop, recommend and implement solutions
• Follow basic technical documentation as provided by supervisor or vendors for use of computer resources.
• Work a flexible work schedule that includes weekdays, weekends, evenings, and an on-call rotation as needed.
• Acquire competency in the use of departmental computer software
• Establish and maintain effective working relationships with City Officials, employees, and the general public

Other Qualifications

• Bachelor’s degree from an accredited college or university AND
• Three (3) years of experience in computer desktop support or related field with familiarity of network infrastructure
• Possession of one (1) or more of the preferred CompTIA Certifications:
  1. IT Fundamentals
  2. A+
  3. Network+
  4. Security+
• State of Florida Class “E” driver’s license

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

PREFERRED QUALIFICATIONS:

• Post-secondary from an accredited college or university in an area of study such as Computer Science, Information Technology, Computer and IS Security, Computer Information Systems, or related field is preferred
• Four (4) or more total years of direct experience in computer desktop support or related field is preferred

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal background check
• Education Verification
• Employment Verification
• Certification/License Verification

When assigned to Police Services additional screening requirements include:

• FDLE/CJIS background check and security exam 
• Polygraph examination
• Fingerprinting