Technical Support Specialist at COE Press Equipment

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.

We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.

Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.

We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you!

THE IDEAL CANDIDATE WILL:

• Identify actions necessary to achieve task completion and to obtain results, meet schedules, deadlines, and performance goals.
• Prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
• Initiate and sustain momentum without external stimulation
• Establish a process for activities that lead to the implementation of systems, procedures or outcomes. 

THE IT TECHNICAL SUPPORT SPECIALIST WILL:

• Create and manage new user accounts in Office 365 and third-party platforms. 
• Build, configure, and deploy new desktop and laptop PCs for employees. 
• Troubleshoot PC hardware and software issues, escalating to senior IT staff when necessary. 
• Provide first-line support for internally developed software applications. 
• Install, configure, and troubleshoot printers, scanners, and other office equipment. 
• Perform routine system checks and updates on user machines. 
• Monitor and maintain inventory of IT equipment, accessories, and licenses. 

REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). 
• 1–2 years of experience in IT support, helpdesk, or technical services. 
• Experience with Microsoft Office products (Outlook, Excel, Word, Teams, OneDrive). 
• Knowledge of Windows 10/11 operating systems. 
• Familiarity with PC building, hardware replacement, and troubleshooting. 
• Obtain and Maintain a Valid Driver License