IC3 Scheduler/Dispatcher at None

LOCATION: Dublin, GA (Laurens County) IC3 HOPE Program: Building 4

Community Care Coordinator (IC3)- Experience with coordinating care, including access to high quality physical health- acute and behavioral health care, and social services, housing education and employment services to facilitate wellness and recovery. Focus in-clinic and out-of-clinic.

JOB DESCRIPTION/DUTIES:

• Check authorization screen and action plan dates to determine whether authorization is present for scheduling.
• Will check insurance status on all consumers the first day of the month. 
• Will serve as scheduler for Care Coordinators, CPS-P, and CPS-Y staff. Will ensure that caseloads are maintained and reviewed weekly to ensure that all new consumers are scheduled, and existing consumers are scheduled according to IC3 requirements. 
• Before scheduling, will check the consumer’s insurance status and authorization screen to ensure that units are in place and insurance status is correct.
• Will ensure that appointments are entered in the appointment screen immediately 100% of the time. 
• Will check with Care Coordinators and Peer staff concerning dates that they will be absent and will mark off those times on the appointment book located in Carelogic. 
• Will schedule consumers according to what their insurance guidelines allow. This will need to occur at time of scheduling so that correct code is entered in the system to avoid errors. 
• Will check coverage requirements for consumers with private insurance as needed.
• Assist families in ensuring that those who are having issues with insurance, can get signed up or have inactive insurance reinstated. 
• Verifies and gathers insurance information. Makes copy of insurance card, social security card, driver’s license, proof of income and birth certification/guardianship papers if not already received. Scans documents in and attaches in EMR. 
• Will assist with weekly schedules for Care Coordinators and Peers (CPS-P and CPS-Y) and will communicate to supervisor if staff doesn’t submit a schedule by Monday at noon. Staff will have all assigned schedules completed and showing in the system, for the following week, by the Friday at 3pm. 
• Ensure that all “no-show” appointments are called by you no more than 48 hours after “no-show” to reschedule.
• Assist managers with assigned projects, data collection, and other administrative tasks. 
• Communicates accurate information to others in a professional and courteous manner; conveys a willingness to assist. 
• Works cooperatively with co-workers and accept responsibility for own mistakes and takes action to prevent similar occurrences. 
• Treats customers with respect, courtesy and tact; listens to customer and interacts will customer as a person while maintaining business relationship. 
• Accepts direction and feedback form supervisors and follows through appropriately. 
• Begins and ends work as scheduled.
• Will call designated person one hour prior to scheduled report time when going to be late or absent. 
• Request annual leave 3 days in advance and inform appropriate person of time needing to be adjusted to end of workweek.
• Attends all required training and practice learned skills daily. 
• Dress as indicated by agency policy as developed.
• Other duties on assignment. 

 JOB REQUIREMENTS/PREFERENCES:

• High School Diploma, GED, or equivalent documentation (required),
• Valid GA Driver's License (required),
• Intermediate computer skills (required),
  • 2+ Years Experience with Microsoft Outlook, Teams, and Excel (preferred),
• 1+ Years Call Center Experience (preferred),
• Experience working in a fast-paced environment (preferred),
• Skills Needed:
  • Ability to Multitask (required),
  • Excellent Time Management and Organizational Skills (required),
  • Decision-Making Skills (required)
  • Conflict Resolution/De-escalation Skills (preferred)
  • Must be confident and comfortable when telling others, "no."