Cargo Claims Specialist at Final Mile

Job Summary:

This position is responsible for handling and resolving claims with shippers, consignees, and carriers relating to cargo damage claims. In this role, the Cargo Claims Specialist will evaluate, negotiate, and authorize settlements with all stakeholders within their designated level of authority.

Essential Job Functions: 

• Evaluate and resolve cargo claims across all of Hub Group’s transportation and logistics solutions.
• Proactively and aggressively monitor and manage cargo claims. 
• Develop and maintain strong relationships with internal and external stakeholders to ensure superior customer service. 
• Notify customer, carrier, and draymen of claim filings and/or rejected claims and work with the customer to understand the value of damaged products and how the product should be handled. 
• Determine next steps and oversee inspections to support settlement decisions. 
• Interpret law enforcement and/or independent inspector reports. 
• Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate Hub personnel.
• Duties, responsibilities, and activities may be assigned or changed from time to time.
• Investigate and gather information necessary to pursue subrogation from responsible parties.

Minimum Qualifications: 

• High school diploma required.
• One to three years of experience handling cargo and/or insurance claims preferred.
• Ability to learn, understand and apply knowledge of DOT and other federal regulations applicable to the transportation industry.
• Excellent written and oral communication skills necessary to prepare reports and to interpret and communicate complex material, statistical data, and results to management.
• Creative ability to find innovative improvement opportunities while balancing accountabilities, specifically with external customers.
• Proficient with Microsoft Office products, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings.
• Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.

BEWARE OF FRAUD! 

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

Salary Range: $45,000 - $53,000/year

This is an estimated range based on the circumstances at the time of posting; however, it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental 
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

Company