Manager - Operations, Client & Government Reporting at Lplfinancial

Job Overview:

The Client and Government Reporting team is responsible for meeting and maintaining compliance with corporate and regulatory policies, procedures, and reporting requirements.  It’s comprised of two teams: Cost Basis and Tax Reporting.  Cost Basis handles receipt, maintenance, and delivery of tax lots used to calculate cost basis. Tax Reporting ensures all Internal Revenue Service (IRS) client tax reporting forms are issued and mailed in an accurate and timely manner.  As the Manager of Operations, you will lead a team of skilled Subject matter experts ensuring they are adhering to department, company and regulatory practices.  You will also be responsible for identifying emerging trends to recommend tactics to enhance performance.

The ideal candidate will have prior people management experience, will be a team player, possess excellent time management and problem-solving skills in addition to being able to make informed decisions, with the ability to multitask and prioritize.  We are looking for someone who thrives in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.  Provides outstanding service while acting as a resource, leader, and mentor to the team by assisting with questions, handling escalated items, and facilitating information distribution.  Provides recommendations and reports to VP on successes, challenges, and needs while building and maintaining an efficient and customer-service oriented team.

Responsibilities:

• Responsible for managing a team of Senior Specialists and leads. 
• The Manager will provide ongoing support, coaching, feedback and developmental opportunities to address staff needs in order to engage them and help them be more effective and successful.
• Assist staff to understand the organization's vision and values and their importance. Translates the vision and values into day-to-day activities and behaviors.
• Establishes and maintains quality assurance standards, procedures, and controls as it pertains to cost basis or client issued tax forms.
• Partner with product management and technology teams during new product implementation and establishes checkpoints for testing new processes.
• Close Vendor Management with multiple third party vendors for the team and firm.
• Be responsible for the oversight of Tax Season including scheduling, tax form production, and all advisor facing communications. 
• Handle escalated advisor and client issues through our department mailbox.
• Coordination between onshore and offshore teams. 
• Assist team closely in handling department projects including creation of new workflows, developing test scripts, performing QA, defect management and User Acceptance Testing as well as oversight of all project deliverables.
• Speak as a representative for the firm with industry peers and business partners.
• Responsible for establishing, implementing, and directing quality control efforts to ensure that requirements for steps in processes conform to quality standards.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 3+ years or industry experience (preferably financial services) in Operations (preferably Cost Basis and/or Tax Reporting)
• SIE and Series 99 required or must be willing to obtain within 90 days

Core Competencies:

• Proven ability to lead, develop and coach professionals while possessing strong mentoring and employee development skills.
• Ability to inspire, motivate, and challenge your team to tackle the opportunities for improvement
• Must be proactive and remain cognizant of deadlines and regulatory requirements.
• Must be able to investigate all instances where departmental service level agreements are not being met
• Must be able to adapt to change and pivot focus as needed.
• Must have strong written and verbal communication skills.
• Comfort with ambiguity with an ability to learn quickly and thrive in a complex, growth-oriented and dynamic environment
• Someone who can develop an intensive knowledge of departmental tasks; supplementing functions to fulfill expectations and provide suggestions on process improvement

Preferences:

• 3+ years of management experience
• Experience with complex work processes and being able to communicate the action and outcome of these processes
• Ability to effectively communicate to senior leadership, financial professionals, and third party vendors.
• Bachelor’s Degree
• Lean Six Sigma certified
• Experience with BETA – Books and Records platform where we perform most of our duties.
• Proficiency in Microsoft Office required (Outlook, Excel, Word, Access & PowerPoint).

 

Pay Range:

$66,788-$111,313/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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