Transportation Supervisor at undefined

Position Summary:

The Transportation Supervisor monitors and provides cross-functional support of the day-to-day operations in the transportation department.  The Transportation Supervisor demonstrates excellent problem-solving and communication skills in the following areas of the department including; brokerage, dispatch, fleet maintenance, driver performance/compliance, carrier performance/compliance, and safety compliance.  The Transportation Supervisor will provide analytical and technical support by generating and maintaining KPI metrics for the department with a strong emphasis on controlling costs and will perform other duties as assigned by the General Manager.  

Responsibilities:

• Oversee transportation operations including scheduling and routing of drivers and carriers.
• Maintain working knowledge of staff positions and provide back up support
• Train and develop staff while providing frontline coaching on best practices 
• Initiate resolutions to team problems and escalate to GM as needed
• Become the TMS and systems expert by providing frontline support to the team  
• Ensure drivers are adhering to safety standards and following traffic regulations
• Assist in OS&D, claims resolutions, reporting, and 5s record keeping
• Demonstrate excellent communications skills with internal/external stakeholders
• Ensure carrier routing guide compliance to reduce cost and escalate non-conformance 
• Ensure correct shipper/carrier rates are utilized in TMS 
• Coordinate vehicle maintenance and repairs to avoid costly breakdowns 
• Communicate vehicle downtime expectations to dispatch and GM
• Audit vehicle and driver records to ensure compliance (no expirations/violations)
• Develop and implement and maintain transportation policies and procedures to improve efficiency, safety, and cost-effectiveness (SOPs)
• Assist in coding, reconciling and solving invoice discrepancies for accuracy
• Track carrier/driver on time performance and adherence to mileage/lane commitments
• Monitor KPI reports as deemed by the GM to improve cost and drive efficiency
• Ensure teams are in compliance with company policies, state and federal regulations and mandates, and industry standards
• Collaborate with GM regarding team development and engagement activities

Essential Functions

• Collaborates with Transportation Team and General Manager to apply best practices with department stakeholders.
• Ensures all emails within group email boxes are answered in a timely fashion to meet customer and stakeholder needs.
• Provides operational support and problem solving for team members.
• Cross-train with the Transportation office team and backfill desks as required.
• Conducts weekly freight and payroll audits for accuracy
• Plays a leading role in OS&Ds and Claims reporting and resolutions 
• Audits invoices for accuracy and payment processing.
• Reconciles driver payroll and vendor receipts 
• Establishes excellent rapport with clients and procurement teams (internal/external)
• Stays up to date with all technical systems utilized in the department (SME)
• Escalates / updates important issues or anomalies to General Manager 

Required Skills and Abilities:

• Ability to communicate effectively both orally and in written form
• Ability to operate a PC and various software including but not limited to:   Microsoft Outlook, Word, Excel, PowerPoint and other systems like Alvys TMS, Motive, Samsara and PC Miler 
• Strong EXCEL skills required (Intermediate to Advanced)
• Ability to prioritize multiple tasks independently in a fast-paced environment
• Must possess effective problem solving / analytical skills and highly organized.
• Excellent customer service skills for interaction with internal/external customers
• Understanding of DOT and OSHA rules and regulations preferred

Education:

• High School Diploma or equivalent experience
• Degree in Transportation Logistics or Business preferred

Experience:

• 2-5 years of Transportation Logistics experience in an office environment
• Experience using Transportation Management Systems
• Freight Broker and Dispatch experience preferred
• Familiar with DOT, FMCSA, SAFER and accounting principles preferred