Quality Assurance Manager at TTM Technologies, Inc.

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Quality Assurance Manager handles Customer quality issues to include overseeing Quality Engineers with Customer Returns (RMAs), Quality Concerns, and Customer Corrective Actions (SCARs).  Addressing Customer Complaints as they relate to the quality of the parts and paperwork, and works with all levels in the organization to implement improvements to improve overall Quality Results.

Duties & Responsibilities:

• Communicates directly with Customers to resolve quality issues.
• Oversees all aspects of Customer Returns to include issuing RMAs, processing RMAs and following up on RMAs until closed.
• Supports QE responses to Customer Corrective Action requests in writing by investigating root cause and determining/implementing mistake proof corrective actions.
• Responds to customer complaints; i.e. emails. phone calls and visits in a timely manner.
• Supports customer visits and conference calls as they relate to Quality.
• Analyzes data to look for and monitor trends.
• Prepares reports as required using analytical tools, problem solving techniques and fact based information.
• Works with Planning Engineering on customer Quality Requirements to ensure proper flow down of information on Shop Travelers and improvements to Shop Flow communications.
• Works with all levels within the organization to communicate and ensure quality requirements are being met to include ensuring Shop Traveler “language” is consistent and as needed.
• Follows through on tasks assigned and action items until closed.
• Communicates regularly with Managers, Supervisors and Process Engineers suggesting and composing procedural changes, maintains a clean, organized and safe work environment and communicates to Supervisors safety hazards and issues.
• Attends all regularly scheduled meetings
• Manages IPC certification
• Actively involved in Manufacturing Knowledge Advancement Program (MKAP)
• Directly responsible for site quality compliance (DLA, AS9100, etc)
• Manages FAI, Source Inspection, Quality Systems and Quality Engineering
• Travel as necessary to Customer and/or Supplier locations.

Essential Knowledge & Skills:

• Team skills to work with diverse groups and Manufacturing & Quality departments are extremely important.
• Ability to solve complex technical problems, communicate clearly in written and verbal forms, demonstrate strong leadership qualities, and complete projects in a timely manner.
• A strong work ethic and commitment to excellence and professionalism are absolutely essential and expected.
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
• Must possess good verbal and written communication skills.
• Must be able to multitask. 
• Must have good mathematical skills, problem solving skills and excellent computer skills: Microsoft Office, Microsoft Outlook, Excel and Access.  Ability to create spreadsheets charts and graphs required.
• Reads and understands blue prints.
• Reads and understands specifications and procedures
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.  b) Reinforce to all employees the commitment of TTM management to abide by all US Export laws and regulations. c) Understand and follow authorization procedures for bringing foreign visitors into facilities (VAL). d) Support Export Compliance Officers and others in their efforts to ensure compliance with the Corporate Export policies through implementation and enforcement of these procedures, provide training to all facilities and departments and support periodic audits as required. e) Provide feedback to Corporate Export Compliance Office for continuous improvement of procedures and overall Export Compliance program.
• Works up to 10 plus hours a day, 5 days a week, and is flexible to work additional hours as needed.
• Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.

Education & Experience:

• Must have a Bachelor's Degree in a field related to quality or equivalent years of experience
• Experience in the printed circuit board industry strongly preferred
• Must be thoroughly familiar with IPC and ISO standards
• ASQ Quality Engineer/Manager preferred
• Six Sigma Black Belt or higher is a plus

Note: This job description does not state or imply that these are the only duties/responsibilities to be performed by this position. The employee in this role may be required to perform additional duties within the capability of their skill level.       

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.