Building Services Manager at The Council on Recovery

Description

The Council on Recovery is a 501(c)(3) nonprofit organization whose mission is to lead the community in creating a path to freedom from substance abuse and related issues.

The Building Services Manager is a critical leadership role responsible for overseeing all aspects of The Council’s building operations, maintenance, and facilities management. Located in the heart of central Houston, The Council on Recovery has a 4-acre campus, which is home to two office buildings, a conference center, and a multi-level parking garage representing approximately 63,000 square feet. 

The Building Services Manager is responsible for ensuring a safe, efficient, and comfortable environment for all clients, visitors and staff; managing all building systems (HVAC, electrical, plumbing, fire safety, security, etc.); overseeing preventative maintenance programs; managing vendor relationships; and leading the building services team. The Manager will play a key role in strategic planning for facility needs, optimizing operational costs, and implementing sustainable building practices.

Strategic Planning & Leadership:

• Develop and implement long-term strategic plans for building maintenance, operations, and capital improvements.
• Provide leadership and direction to the building services team, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with senior leadership to align building services with organizational goals and objectives.
• Identify and implement best practices in facilities management and building operations.

Operations & Maintenance:

• Oversee the day-to-day operations and maintenance of all building systems, including HVAC, electrical, plumbing, fire safety, security, building management systems, and IT troubleshooting.
• Develop, implement, and manage comprehensive preventative maintenance programs to ensure optimal performance and longevity of all building assets.
• Respond to and resolve emergency situations related to building systems and infrastructure promptly and effectively.
• Ensure compliance with all relevant building codes, safety regulations, and environmental standards 
• Provide management and operational oversight for The Council’s community recovery space including contract management, staffing, coordination of event management and logistics, and collaboration with internal and external stakeholders
• Track and report community recovery space utilization, trends and forecasts
• Manage space planning, reconfigurations, and moves as needed.

Team Leadership & Development:

• Manage building services staff (3-4), maintenance, housekeeping, security, and community service workers
• Set clear performance expectations, conduct regular performance reviews, and provide opportunities for professional development.
• Foster a collaborative and high-performing team environment.
• Supervise and assign tasks to Community Service workers and liaise with Harris County Community Supervision and Corrections Department

Budget & Financial Management:

• Develop, manage, and adhere to annual operating and capital budgets for building services.
• Identify cost-saving opportunities and implement energy efficiency initiatives.
• Negotiate and manage contracts with vendors, suppliers, and service providers.
• Monitor expenses and ensure financial accountability.

Vendor & Contractor Management:

• Source, evaluate, and manage relationships with external contractors and vendors for specialized services (e.g., janitorial, landscaping, security, specialized equipment maintenance).
• Ensure all vendor services meet quality standards, budgetary constraints, and contractual obligations.

Health, Safety & Security:

• Develop, implement, and enforce building safety and security protocols.
• Conduct regular safety audits and inspections.
• Oversee emergency preparedness plans, including evacuation procedures and disaster recovery.
• Ensure a safe working environment for all staff and building occupants.
• Schedule and coordinate campus security officers

Project Management:

• Oversee and manage building renovation projects, construction, and infrastructure upgrades from planning to completion.
• Coordinate with architects, engineers, contractors, and internal stakeholders to ensure successful project delivery.

Requirements

• Education: Bachelor's degree in Facilities Management, Construction, Engineering, Business Administration, or a related field. 
• Experience: Minimum of 8 years of progressive experience in facilities management, building operations, or a related field, with at least 3 years in a leadership or directorial role.

Technical Skills:

• Strong understanding of building systems (HVAC, electrical, plumbing, security). IT systems strongly preferred.
• Knowledge of relevant building codes, safety regulations, and environmental standards.
• Proficient in Microsoft Office Suite

Leadership & Management Skills:

• Proven ability to lead, motivate, and develop a team.
• Excellent project management, organizational, and problem-solving skills.
• Strong financial acumen and budget management experience.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to work effectively under pressure and manage multiple priorities.

Physical Requirements:

• Ability to walk, stand, climb stairs, and occasionally lift up to 50 pounds.
• Ability to work in various environmental conditions (e.g., mechanical rooms, outdoors).

Other:

• Valid driver's license and good driving record
• Ability to be on-call for emergencies outside of regular business hours.